Public Safety Dispatcher / Telecommunicator - Local Openings

National Public Safety Careers; Ferguson (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers is seeking a dispatcher to handle emergency and nonemergency requests, verify locations, and classify incidents. You will operate CAD, telephone, mapping, and radio systems from a technology-equipped console, coordinating resources and monitoring unit status across shifting incidents.

Applicants should have a high school diploma or equivalent, with strong typing, listening, and communication skills.

Qualifications

• High school diploma or equivalent required; certifications vary by service.
• Accurate typing, active listening and clear communication are essential.
• Certifications depend on the services handled and jurisdiction standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Job description

Position Details

• Duty Location: {airport_name}, Ferguson, IA
• Employer: The hiring public safety or consolidated communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

What You May Do

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry‑level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and competency assessments
• Complete medical, psychological, or drug screening when specified
• Successfully complete training for assigned operational positions
• Maintain applicable certifications and continuing education
• Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology‑equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

• Eligible employees may receive health coverage
• Eligible employees may receive retirement benefits
• Eligible employees may receive paid leave
• Eligible employees may receive employee‑assistance resources
• Eligible employees may receive professional development
• Additional compensation and benefits depend on the employer, classification, and appointment conditions