Public Safety Dispatcher / Telecommunicator - Paid Training Provided

Regional 911 Intake Solutions; Greenville (IN); Vor Ort; USD 42.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Zusammenfassung

Regional 911 Intake Solutions in the United States seeks a dedicated telecommunicator to handle emergency and nonemergency requests, operate CAD and radio systems, and coordinate responders with accuracy and calm under pressure.

The role requires typing accuracy, strong listening, and clear communication, with training and certifications depending on services and jurisdiction. Expect shift work, potential nights, weekends, and overtime as needed.

Qualifikationen

• High school diploma or equivalent required; training may vary by jurisdiction.
• Accurate typing, active listening and clear communication essential.
• Certifications depend on services handled and jurisdiction training standards.

Aufgaben

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Kenntnisse

Typing

Active listening

Clear communication

Ausbildung

High school diploma or equivalent

Tools

CAD

Mapping software

Radio systems

Jobbeschreibung

Position Details

• Duty Location: {airport_name}, Powderly, KY
• Employer: The hiring public safety or consolidated communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

What You May Do

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and competency assessments
• Complete medical, psychological, or drug screening when specified
• Successfully complete training for assigned operational positions
• Maintain applicable certifications and continuing education
• Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology-equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance resources, and professional development. Additional compensation and benefits depend on the employer, classification, and appointment conditions.