Public Safety Dispatcher / Telecommunicator in Congerville - Urgent Need

National Public Safety Careers; Congerville (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher / Telecommunicator in Congerville, IL. The role involves answering calls, prioritizing incidents, and coordinating responders using CAD and radio systems.

The position may require night, weekend, and holiday shifts, with ongoing training and strict confidentiality. A high school diploma is commonly required, and strong multitasking is essential.

Qualifications

• High school diploma or equivalent required.
• Accurate typing, active listening, and clear communication are essential.
• Ability to switch between tasks and manage priorities under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch and radio systems.
• Coordinate response resources within assigned qualifications.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active Listening

Clear Communication

Task Switching

Education

High School Diploma

Tools

CAD software

Job description

Public Safety Dispatcher / Telecommunicator Opportunities in Congerville

Position Details

• Duty Location: {airport_name}, Congerville, IL
• Employer: The hiring public safety or consolidated communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Public safety communications centers often require continuous staffing. Assignments may include nights, weekends, holidays, rotating shifts, and overtime during staffing shortages or major emergencies.

What You May Do

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks. Required certifications depend on the services handled and the jurisdiction’s training standards.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and competency assessments
• Complete medical, psychological, or drug screening when specified
• Successfully complete training for assigned operational positions
• Maintain applicable certifications and continuing education
• Follow confidentiality rules and emergency staffing procedures

Work Environment and Physical Requirements

Telecommunicators typically work at technology-equipped consoles for extended periods. Duties involve headset communication, keyboard entry, screen monitoring, and sustained attention. Exposure to distressing incidents is possible. Review the vacancy for essential functions and accommodation information.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee‑assistance resources, and professional development. Additional compensation and benefits depend on the employer, classification, and appointment conditions.

Prepare for the Public Safety Telecommunicator Hiring Process

Our independent preparation program helps candidates understand recruitment requirements and practice relevant assessment and interview skills. Participation does not replace agency training or guarantee appointment.

Public safety recruitment guidance

• Multitasking, listening, and information‑prioritization practice
• Resume and application support
• Interview‑preparation resources
• Job‑search tools and candidate support

Start preparing for Public Safety Dispatcher / Telecommunicator opportunities in Congerville.