Public Safety Dispatcher - Part Time

Broward College; United States; On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Flexible schedules

Paid holidays

Tuition assistance

Job summary

Broward College in Fort Lauderdale, FL seeks a Public Safety Dispatcher to support campus safety operations, handling emergency and non-emergency calls, CCTV, alarms, and dispatching personnel using CAD and two-way radios.

The role requires maintaining logs, confidentiality, and the ability to work non-traditional hours, including evenings, overnights, weekends, and holidays. APCO certification must be completed within six months of hire.

Qualifications

• High school diploma or equivalent required.
• Three+ years of documented customer service or call center experience preferred.
• Experience with alarm and camera systems and dispatch or records systems preferred.
• CPR with AED certification preferred.
• IS-100/IS-700/IS-800.d/IS-907 preferred for emergency response.

Responsibilities

• Receive and assess emergency and non-emergency calls.
• Dispatch appropriate personnel and monitor alarms, CCTV, and radio systems.
• Maintain dispatch and public safety logs and databases.
• Communicate clearly with students, faculty, staff, and emergency responders.
• Attend training to develop advanced call-taking and dispatch skills.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Calm under pressure

Multitasking

Attention to confidentiality

Shift flexibility

Respond after hours

Education

High school diploma or equivalent

Tools

CAD system

Public safety software

Job description

Job Description Summary

The Public Safety Dispatcher performs technical communications work in support of public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms and CCTV systems, obtaining and relaying information, and dispatching appropriate personnel. Position is responsible for maintaining communication logs and databases and operating a host of complex telecommunications and computer equipment to include multi-line phone systems, Computer Aided Dispatch (CAD) system, and two-way radios. These positions require the ability to multi-task and to remain calm and composed in high stress situations. Positions maintain confidentiality and discretion, works individually or with others and adapts to change and circumstances. The employee in this position is considered an essential employee and may be required to work non-traditional hours (evenings/overnight), weekends, holiday, during severe weather events, and overtime hours. As a condition of continued employment, the Public Safety Dispatcher must be able to successfully complete and maintain the APCO Public Safety Telecommunicator Certification within the first six (6) months of their initial hire date as a Public Safety Dispatcher. The Public Safety Dispatcher must be able to successfully complete the Public Safety Dispatch Academy when scheduled to attend, usually within the first six months of their initial hire date as a Public Safety Dispatcher.

Veteran Preference and Eligibility

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Applicants claiming preference are responsible for providing required documentation at the time of submitting application. For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

Minimum Education and Experience

Minimum Education: High school Diploma or equivalent required.

Minimum Experience/Training: Three or more years of documented customer service, administrative, police dispatch or call center experience. Experience monitoring alarm and camera systems and using computerized dispatch and records systems preferred. Current CPR with AED certification preferred. IS-100, IS-700, IS-800.d, IS-907 certification is preferred.

Essential Functions

• Daily - 30%: Determines the nature and importance of all telephone call requests, and initiates appropriate personnel.
• Daily - 20%: Inputs and retrieves information from different Public Safety databases, monitors all internal office telephones, two-way radio communications, alarm and access control systems, and maintains a detailed dispatch CAD system.
• Daily - 10%: Maintains the data of the Public Safety computerized dispatch and records systems.
• Daily - 20%: Effectively communicates with students, faculty, employees, emergency personnel, etc. When gathering information related to an incident, the Public Safety Dispatcher is required to ask probing questions to obtain relevant information to include: who, what, when, where, and why.
• Daily - 10%: Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• Daily - 5%: Monitors CCTV videos.
• Other - 5%: Performs related functions as assigned.

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills
• Excellent written and oral communications
• Ability to remain calm and objective, independently analyze situations and quickly identify appropriate actions
• Ability to maintain composure and professionalism in stressful situations
• Ability to maintain confidential information exposed to during the commission of duties.
• Ability to discern between emergency and non-emergency situations, circumstances, requests, and calls for service, by using trained methods of evaluation, classification, and prioritization to ensure the customer’s request has been accurately described and, documented in the interest of initiating and applying appropriate levels of response, in accordance with established protocol
• Ability to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced environment using multiple pieces of technology and software applications
• Ability to work with students, faculty and staff and the general public in a manner that is welcoming and professional.
• Willing to work any shift, any day (to include weekends, holidays, and during severe weather events), and to respond when contacted after hours to assist with shift coverage to ensure minimum staffing levels.
• Knowledge of security and safety measures applicable to college operations
• Knowledge of college organization, telephone procedures, office practices and procedures
• Proficient in computer skills with the ability to enter and verify information with accuracy
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Prioritizes calls for service, assigns appropriate number and type of public safety operations personnel, and notifies supervision on critical, active, and pending incidents.
• Participate in both in-house and external training to develop specialized knowledge for the purpose of acquiring progressively responsible communications call taking and/or dispatch skills.

Our Culture

At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Position Details

Position Time Type Part time

Position Number P0064114

Department Campus Safety Dispatch - Second Shift

Salary Range $20.00 per hour

Posting End Date Open Until Filled

Work Schedule Monday – Friday/Weekends/Varies

Employment Conditions

Employment is contingent upon the successful completion of the required background screening process. Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes. Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President, Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at [e-mail].

Benefits

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members