Public Safety Dispatcher: Life-Saving Communications Pro

National Public Safety Careers; Richland (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

National Public Safety Careers seeks Public Safety Dispatchers and Telecommunicators for Richland, WA. You will handle emergency and nonemergency calls, classify incidents, and coordinate response using CAD, maps, phones and radios.

This role requires accurate typing, active listening, clear communication, and the ability to switch between tasks while following agency procedures. Shifts may include nights, weekends, or holidays depending on staffing.

Qualifications

• This position commonly requires a high school diploma or equivalent; training varies by service.
• Applicants must demonstrate accurate typing, active listening, clear communication and multitasking.
• Certifications depend on the services handled and jurisdictional standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Accurate typing

Active listening

Clear communication

Task switching

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Telephone systems

Job description

National Public Safety Careers seeks Public Safety Dispatchers and Telecommunicators for Richland, WA. You will handle emergency and nonemergency calls, classify incidents, and coordinate response using CAD, maps, phones and radios.

This role requires accurate typing, active listening, clear communication, and the ability to switch between tasks while following agency procedures. Shifts may include nights, weekends, or holidays depending on staffing.