Public Safety Dispatcher - Lateral

Solano County; Fairfield (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

Solano County Sheriff's Office in Fairfield, CA seeks Public Safety Dispatchers to receive and dispatch emergency calls for law enforcement, fire, and EMS, while providing pre-arrival instructions and logs for call information. Responsibilities include monitoring unit activity and coordinating responses.

Applicant must have a HS diploma, 18 months of relevant dispatch experience, and a 40 WPM typing speed; POST Basic, CLETS, CPR, and EMD certifications are required or may be needed for

Qualifications

• High school diploma, GED or equivalent.
• 18 months of full-time experience dispatching emergency services for police, fire, or medical units.
• A County-approved typing test showing at least 40 WPM.

Responsibilities

• Receive and dispatch calls via phone and text for law enforcement, fire, and EMS, relay information, and provide pre-arrival instructions.
• Log call details into computer system and monitor unit activity to track incident status and location.

Skills

Emergency dispatching

Typing 40 WPM

Communication

Education

High school diploma, GED or equivalent

Job description

To Protect and Serve the Community!

The Sheriff’s Office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service.

The values of the Sheriff’s Office are to bring:

• Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability.
• Trust: Confidence in the character and ability to meet expectations.
• Courage: To persevere with mental and moral strength in the face of difficulty.
• Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
• Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
• Service: Providing professional assistance in support of the community's best interests and well-being.
• Respect: To value and embrace individuality with special regard to differences.

THE POSITION

Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. Public Safety Dispatcher performs a range of journey level duties that assists community members and agencies with emergency needs by receiving and dispatching calls received via phone and/or text; receives caller information, relays information to appropriate unit or agency, and provides assistance to callers as needed; logs call information into computer; monitors activity of all public safety units to determine status of incident and location of units and provides pre-arrival medical instructions.

The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur throughout the County.

POSITION REQUIREMENTS

Education: High school diploma, GED or equivalent.

Experience: Eighteen (18) months of full-time work experience involving emergency service dispatching for law enforcement, fire services, or medical dispatching.

SPECIAL REQUIREMENTS

Applicants are required to demonstrate basic typing speed of 40 WPM by passing of a County approved test.

DOCUMENT SUBMITTAL REQUIREMENTS

• If you possess a POST-certified Public Safety Dispatchers' Basic Course certification, please attach at time of applying for the position.
• Applicants may submit a typing certificate. If you choose to submit a typing certificate, the typing certificate must contain a minimum NET speed of (40) words per minute. It must be a timed 3 – 5 minute test, include the gross number of words typed per minute, and the number of errors. It must be from an accredited school or a qualified agency with an examiner's signature. Certificates obtained through the internet (online) will not be accepted. (Candidates will be provided a typing through the recruitment process).
• Applicants that have participated in prior Solano County skills testing must contact [e-mail] by the final filing deadline to request their prior results be applied to this recruitment – this will not be done automatically. Prior results cannot be more than 12 months old at the time of application.

SELECTION PROCESS

07/25/25– 5:00pm (PST) - Deadline to submit application and required documents for first application review. Applications will be reviewed as needed thereafter. Application status notices will sent via email and posted to applicant's online application account at https://www.governmentjobs.com/careers/solanocounty. Applicants are encouraged to periodically check their SPAM/Junk Mail folder for the notification or Sign In to their online application account and check their notifications.

Applicants moving forward in the selection process will be invited to self-schedule for a mandatory information session and written examination. Candidates who fail to self-schedule for the mandatory information session and written examination will not move forward in the selection process.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

LICENSING, CERTIFICATIONS AND REGISTRATION REQUIREMENTS

• California P.O.S.T. Dispatch Basic certification
• C.L.E.T.S. Terminal Operator certification
• Cardiopulmonary Resuscitation Certificate (CPR)
• Emergency Medical Dispatcher Certification (EMD)

All licenses, certificates and registrations must be kept current while employed in this class. Failure to do so may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

RETIREES

Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.

VETERAN’S PREFERENCE POINTS

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE (or APPLICATION REVIEW DEADLINE). Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.

EOE/AA