Public Safety Dispatcher I (Promotional)

County of Napa; Napa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dedicated team at a forward-thinking public safety department, where your role as a Public Safety Dispatcher I is vital in connecting the community with emergency services. This position offers a unique opportunity to make a positive impact on the lives of residents while handling a variety of challenges in a fast-paced environment. The department values adaptability, stress tolerance, and strong interpersonal communication skills, ensuring that you can thrive even under pressure. With competitive salaries and excellent benefits, this role not only fosters personal growth but also contributes to the safety and well-being of the Napa community. If you are ready to engage in meaningful work that truly matters, this opportunity is for you.

Qualifications

• Experience in public safety communication or dispatching is preferred.
• Ability to handle stressful situations and maintain composure.

Responsibilities

• Act as a critical link between residents and emergency services.
• Field calls and determine appropriate responses for public safety.

Skills

Adaptability

Stress Tolerance

Interpersonal Communications

Team Collaboration

Decision Making

Attention to Detail

Planning and Organizing

Job description

*** This is an internal promotional recruitment, open to only City of Napa full-time employees. ***

The City of Napa Police Department is dedicated to providing unparalleled service to its diverse, local community. A career with our department offers many rewards: competitive salaries and excellent benefits; chances to create positive impacts on people in your community; an amazing variety of work and challenges; and a satisfying public service career.

Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to CalFire, St. Helena Police Department and Calistoga Police Department.

We are currently seeking a Public Safety Dispatcher I. In this role, you are a critical link between residents and the emergency response personnel. It is their function to interpret the needs of the residents, make the necessary determination of appropriate response(s), and to field calls necessary for public safety services.

In addition to meeting the qualifications listed below, the ideal candidate for Public Safety Dispatcher I will have experience demonstrating the following:

• Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
• Stress Tolerance - Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization.
• Interpersonal Communications - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
• Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping others informed, and modeling commitment.
• Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals.
• Applied Learning - Applies new job-related information in a timely manner.
• Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
• Planning and Organizing - Plans and organizes work; handles several tasks at once.

This recruitment and examination is being conducted to fill one (1) vacancy and may be used to fill future similar full-time vacancies as they occur during the active status of the employment list. The active status of this employment list will be at least 6 (six) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.

For a full, detailed job description, click here.

MISSION STATEMENT for the City of Napa

Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.

CORE VALUES for the City of Napa

• Integrity - Consistently demonstrating the highest level of ethical conduct with accountability and pride.
• Service - Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
• Inclusion - Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
• Collaboration - Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.

***NOTE: CITY OF NAPA EMPLOYEES SHOULD USE A PERSONAL EMAIL ADDRESS DURING THE APPLICATION PROCESS***

SELECTION PROCESS

The City of Napa utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, an eligible list may be exclusively used for that current vacant position. Other recruitments and eligible lists may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the selection process. Application appraisal includes a review of qualifications, education, training, and experience related to the job, as well as supplemental questions if applicable.
• Applicants moving forward in the selection process may be asked to participate in any combination of the following (at any phase of the selection process): online assessment, written examination, job-related exercise, phone interview, and panel interview. These testing steps may be conducted on a pass/fail basis, and/or percentage-based scoring methodology.
• Based on the City Charter, the final phase of the selection process is the Probationary Period, which in most cases is six (6) months but may be twelve (12) months depending on the classification.
• When three or fewer candidates are available, the testing procedures outlined in the Job Announcement may be waived by the Human Resources Department.

Language Equity

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707-257-9505. These requests will be assessed on a case-by-case basis.
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707-257-9505. Estas solicitudes se evaluarán caso por caso.

Reasonable Accommodations

The City of Napa Human Resources Department will make reasonable efforts in the examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be obtained by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve.