PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL: POST WAIVER)

City of Long Beach; City of Long Beach (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Long Beach is seeking entry-level Public Safety Dispatchers to handle emergency calls for police, fire, and medical services. Successful candidates will be responsible for data entry during calls and may provide post-dispatch medical instructions. Applicants should have a keyboarding certificate and are encouraged to apply if they have bilingual skills or previous emergency communication experience.

Benefits

Recruitment Incentive of up to $6,000

Qualifications

• Ability to type 35 wpm with a valid certificate.
• Willingness to work various shifts including holidays and weekends.
• No felony convictions, must pass background check.

Responsibilities

• Receives and dispatches emergency calls for police, fire, and medical services.
• Enters data into a computer while questioning callers.
• Operates communication equipment and performs call reception activities.

Skills

Bilingual skills

Emergency communication

Tact in handling calls

Keyboarding skills

Education

Keyboarding certificate

Job description

Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice.

VACANCY INFORMATION: This is an entry level position. Candidates electing to take the POST Emergency Dispatcher exam can apply to this posting.

Additional information can be found below.

If you have not taken the POST Dispatcher Exam and achieved a T-Score of 50.8 within the last 12 months, apply to the PUBLIC SAFETY DISPATCHER I-IV: 9-1-1 DISPATCHER (ENTRY LEVEL - NTN EXAM HERE).

Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program, please click here.

Examples of Duties

Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical services; enters data into a computer while questioning callers; determines the nature and validity of calls; may provide post-dispatch medical instructions; utilizes computer-generated messages to dispatch units; operates communication equipment; performs call reception and dispatch activities; answers inquiries; accesses and transmits information; relays situational data; may train dispatchers and participate in evaluations; may act in supervisory roles; performs related duties as required.

Requirements to File

1. Willingness to work: Any shift in Police or Fire Departments, including holidays, weekends, and overtime.
2. Ability to: Handle high volume calls with tact; question callers while typing; speak clearly; interpret policies and regulations.
3. Keyboarding skills: Ability to type 35 wpm with a certificate from an approved agency obtained within 12 months, proof required.
4. Background check: Pass a thorough investigation and polygraph. More info here.
5. No felony convictions.

*Required documents, such as a keyboarding certificate, must be uploaded at the time of application.

Desirable Qualifications

Bilingual skills, experience in emergency communication, EMT, EMD, or POST certification are preferred.

Selection Procedure

Application and performance exams determine eligibility. The POST waiver applies if you have a recent qualifying score. This is a continuous exam, and eligible candidates are ranked accordingly.

Equity and Inclusion

The City values diversity and promotes fairness. Qualified applicants with criminal histories are considered under the Fair Chance Act. Bilingual skills are desirable to support community interaction.

If you do not receive application status updates within two weeks, contact [phone]. Assistance and accommodations are available upon request.