Public Safety Dispatcher I - Communications Division- Establishing Eligibility List

St Mary's County Government; Leonardtown (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

St. Mary's County Government is seeking an Entry Level 911 Dispatcher to receive emergency calls and manage dispatching duties. This position requires a high school diploma, relevant experience, and the ability to work in a fast-paced environment. Successful candidates will undergo various assessments and are expected to maintain certifications. The role involves working rotating shifts, including weekends and holidays, with a sign-on bonus to attract applicants.

Qualifications

• Must be 18 years or older.
• Three or more years of related experience or equivalent training.
• Pass various pre-employment exams, including CritiCall.

Responsibilities

• Answers emergency 911 calls and dispatches appropriate agencies.
• Logs all calls in a Computer Aided Dispatch system.
• Evaluates requests and dispatches fire, EMS, or law enforcement.

Skills

Knowledge of local geography

Emergency dispatching procedures

Communication skills

Education

High school diploma or equivalent

Tools

Computer Aided Dispatch (CAD) system

METERS/NCIC law enforcement network

Job description

ELIGIBLE FOR $1,500 SIGN-ON BONUS

Entry level position. Receives emergency 911 calls and dispatches appropriate agencies; answers administrative phone lines; logs all calls in a Computer Aided Dispatch system; interacts daily with allied agencies; performs other duties as assigned.

1. Answers 911 emergency calls using call-taking procedures.
2. Answers administrative lines and dispatches agencies.
3. Receives and dispatches calls for the Sheriff’s Office.
4. Evaluates requests and dispatches fire, EMS, or law enforcement according to protocols.
5. Knowledge of local geography and mapping tools.
6. Logs call information into CAD system.
7. Provides call details to responding agencies.
8. Uses METERS/NCIC law enforcement network.
9. Maintains certifications: ETC, EPD, EFD, EMD, NCIC, FEMA ICS 100/200/700/800, CPR.
10. Performs other duties as assigned.

Minimum Requirements:

1. High school diploma or equivalent.
2. Must be 18 years or older.
3. Three or more years of related experience or equivalent training/education.

Additional Requirements:

1. Pass CritiCall pre-employment exams and typing test.
2. Pass hearing and vision exams.
3. Negative drug screen.
4. Favorable background check.
5. Psychological fitness exam.

Physical and Environmental Conditions:

Work involves normal office risks. Must work 12-hour rotating shifts, including weekends and holidays. May be recalled to duty. Work environment involves standard safety precautions.