Public Safety Dispatcher (Emergency Communications)

City of Rowlett; Rowlett (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

City of Rowlett is seeking a Communications Dispatcher to handle 911 and non‑emergency calls, coordinate Police/Fire/EMS resources, and operate a CAD system in a high‑stress environment. You will monitor radio channels, relay critical information, and maintain logs and equipment statuses.

The role requires a high school diploma or GED, strong communication skills, and the ability to pass dispatch tests while adhering to procedures and safety standards.

Qualifications

• Must have a High School Diploma or GED.
• Strong knowledge of computer-aided dispatch systems (CAD).
• Experience with two-way radio and 911 equipment is preferred.

Responsibilities

• Answer 911 and non‑emergency lines, gather data, and determine resources.
• Monitor police, fire, and city radio frequencies and relay information to field units.
• Operate CAD to maintain dispatch records and coordinate units during incidents.
• Perform duties related to log updates, weather alerts, and system testing.
• Maintain professional conduct and work under stress with good judgment.

Education

High School Diploma or GED

Tools

CAD system

Two-way radio

TDD phones

Multi-line telephone system

Job description

City of Rowlett is seeking a Communications Dispatcher to handle 911 and non‑emergency calls, coordinate Police/Fire/EMS resources, and operate a CAD system in a high‑stress environment. You will monitor radio channels, relay critical information, and maintain logs and equipment statuses.

The role requires a high school diploma or GED, strong communication skills, and the ability to pass dispatch tests while adhering to procedures and safety standards.