Public Safety Dispatcher Approval Purposes Only, Not For Posting

METRO NASHVILLE AIRPORT AUTHORITY; Nashville (TN); On-site; USD 50,000 - 51,000; Full time

Benefits offered by this job

Deferred compensation plans

Educational Assistance

Health, Dental, Vision, Life, and Dis

Health Screenings

Paid Holidays

Annual/Bereavement/Military Leave

Job summary

METRO NASHVILLE AIRPORT AUTHORITY (MNAA) seeks a Public Safety Dispatcher for Nashville International Airport. You will monitor radio traffic, query NCIC/ARMS databases, dispatch responders, and write precise call summaries in a 24/7 Center. Strong communication, integrity, and collaboration with ATC and airport operations are essential.

Requirements include a high school diploma or GED, U.S. citizenship to access NCIC, and up to 2 years of related experience.

Qualifications

• H.S. Diploma or GED required, U.S. Citizenship to access NCIC.
• Less than 2 years of related dispatching experience preferred.
• Ability to operate under stress and maintain accuracy in fast-paced env.

Responsibilities

• Monitor all radio traffic and dispatch personnel to incidents.
• Use NCIC/ARMS to verify vehicle and criminal history data.
• Write clear call summaries from emergency and non-emergency calls.
• Maintain daily incident logs using CAD software.
• Disseminate information and coordinate with field units and ATC.
• Provide on-the-job training support and follow safety procedures.

Skills

Public relations

Stress tolerance

Map reading

Independence

Education

High School Diploma or GED

Associate's Degree

Tools

NCIC access

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Emergency Operations Center Full Time Nashville, TN, US

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The Airport generates more than $12.1 billion in total economic impact, supporting more than 76,000 jobs in the region and producing more than $647 million in state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com . Follow us on Facebook: @NashvilleInternationalAirport , X: @Fly_Nashville and Instagram: @FlyNashville . Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com .

Job Summary: The Public Safety Dispatcher is responsible for performing dispatch functions for Airport Police and Fire, airport surveillance, monitoring access control systems, receiving calls, querying criminal databases, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.

Benefits:

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Starting Salary:

• Trainee Pay:$49,559
• PSD-1: Pay increase to $51,032, after successful completion of training program and 6-month probationary period. Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority.
• A Shift: 6 a.m. - 2 p.m.
• B Shift: 2 p.m. - 10 p.m.
• C Shift: 10 p.m. - 6 a.m.

Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC), Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment.

The Metropolitan Nashville Airport Authority’s (MNAA) selection process can be lengthy, based on the position, and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process.

Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established, a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically.

Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation, he or she may not reapply until all requirements are successfully met to complete the investigation.

Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted, to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended, hiring may be contingent upon successful completion of job-related testing, a complete medical examination to include a drug screen, breath alcohol test, vision examination and audiogram, a criminal background investigation, and a motor vehicle record check. For Public Safety sworn positions and for Public Safety Dispatchers, a psychological examination is also required.

Essential Job Duties:

• Monitors all radio traffic.
• Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications.
• Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations.
• Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations, and uses this information to write call summaries.
• Assists with on-the-job-training for new employees.
• Monitors fire alarm panel, security infractions, severe weather, fuel issues access control system, and other emergency and non-emergency systems.
• Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed.
• Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower.
• Gives assignments and directions to staff and emergency personnel following established procedures.
• Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required.
• Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices.
• Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software.
• Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs.
• Disseminates information via the Automated Emergency Notification System to appropriate notification groups.
• Activates the emergency recall plan when required.
• Disseminates severe weather forecast information to airport tenants.
• Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions.
• Summaries information for broadcasting.
• Utilizes the badging system as necessary and after normal business hours.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• U.S. Citizen: Must be a U.S. Citizen to operate NCIC software.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Receiving Directions: Skill in receiving and following written and oral directions.
• Record Management: Skill in maintaining complex and confidential files, records, and official documents.
• Facilities Access Control System: Skill in using a facilities access control system.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Public Relations: Skill in communicating and managing relationships with the general public.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Map Reading: Skill in reading and interpreting maps.
• Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
• Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions.
• Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
• Emergency Codes: Ability to learn emergency codes.
• Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Qualifications:

Required:

• H.S. Diploma or G.E.D.
• U.S. Citizenship required to access NCIC
• Less than 2 years of public safety call taking, law enforcement, dispatching, or related experience.

Preferred:

• Associate's Degree in a related field.
• 2-4 years of public safety administration / telecommunication working with confidential information or related experience.
• Typing speed 35-45 WPM.