Public Safety Dispatcher: 911 Communications Pro (Rotating Shifts)

City of Lincoln/Lancaster County; Lincoln (NE); On-site; USD 41,000 - 52,000; Full time

Job summary

The City of Lincoln/Lancaster County is seeking a Public Safety Dispatcher for a fast-paced, critical role in emergency communications. You will manage emergency and non-emergency calls, operate CAD and radio systems, and provide life-saving instructions while maintaining accurate records for multiple agencies.

New hires complete a rigorous academy and on-the-job training; career advancement paths include Senior Dispatcher and supervisory roles.

Qualifications

• High School graduate or G.E.D.
• EMD and CPR certification required, provided by Lincoln Police Department.
• Certification on NCIC system required.

Responsibilities

• Dispatch calls for police, fire, EMS and other services using consoles and CAD.
• Receive 911 calls, operate radio consoles, EMD systems and related tech.
• Maintain detailed logs and unit status in CAD; ensure accurate information.
• Collaborate with other Communications Centers for coordinated responses.
• Provide clear, calm guidance to callers and coordinate with responders.

Skills

Calm under pressure

Multi-tasking

Attention to detail

Education

High School diploma or GED

Tools

CAD (Computer Aided Dispatch)

EMD systems

Radio systems

Job description

The City of Lincoln/Lancaster County is seeking a Public Safety Dispatcher for a fast-paced, critical role in emergency communications. You will manage emergency and non-emergency calls, operate CAD and radio systems, and provide life-saving instructions while maintaining accurate records for multiple agencies.

New hires complete a rigorous academy and on-the-job training; career advancement paths include Senior Dispatcher and supervisory roles.