Public Safety Dispatcher — 24/7 Emergency Response

RTD; Denver (CO); Presencial; USD 60.000 - 84.000; Jornada completa

Descripción de la vacante

RTD is seeking a Public Safety Dispatcher to respond to emergency and non-emergency calls, coordinate police, fire, EMS, and security responses, and ensure rapid, accurate information flow. The role requires clear communication, calm handling of stressful situations, and strict confidentiality.

Responsibilities include prioritizing calls, using CAD, and monitoring CCTV across districts. Flexibility to work varied shifts, including nights and weekends, is required to maintain 24/7 coverage.

Formación

• High school diploma or GED required.
• Typing speed of at least 35 wpm with data entry over phone, radio, or other input.
• Willingness to undergo extensive background checks including polygraph and drug screening.

Responsabilidades

• Answer and prioritize incoming calls to determine dispatch urgency.
• Dispatch police, security, and other emergency resources via CAD and radio.
• Maintain professional communication with citizens and responders at all times.
• Protect confidentiality of information for citizens, responders, and employees.
• Monitor CCTV to identify and observe suspicious or dangerous activity.

Conocimientos

Effective communication

Multi-tasking

Decision making

Calm under pressure

Listening

Time management

Customer service

Attention to detail

Adaptability

Educación

High School Diploma or GED

Herramientas

CAD system

CCTV systems

Descripción del empleo

RTD is seeking a Public Safety Dispatcher to respond to emergency and non-emergency calls, coordinate police, fire, EMS, and security responses, and ensure rapid, accurate information flow. The role requires clear communication, calm handling of stressful situations, and strict confidentiality.

Responsibilities include prioritizing calls, using CAD, and monitoring CCTV across districts. Flexibility to work varied shifts, including nights and weekends, is required to maintain 24/7 coverage.