Public Safety Dispatcher

University of Rochester; San Antonio (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

University of Rochester is seeking a Dispatcher for the Department of Public Safety. This role supports emergency response and monitoring efforts within a fast-paced Communications Center.

You will handle calls, operate dispatch software, monitor CCTV and alarms, and coordinate with local law enforcement. A high school diploma and NYS driver's license are required; flexible shifts support 24/7 operations.

Qualifications

• High School Diploma required.
• Strong communication and multitasking abilities are essential.
• Ability to make quick decisions and work well in a team.

Responsibilities

• Answer calls from University officers, staff, students, and the public.
• Use dispatch software and monitor alarm/surveillance systems.
• Coordinate communication between University Officers and local law enforcement.
• Monitor CCTV cameras and handle fire/burglary alarms.

Skills

Communication skills

Multitasking

Decision making

Teamwork

Education

High School Diploma

Tools

Dispatch software

CAD

Job description

Key Information

Job Location (Full Address): 612 Wilson Blvd, Rochester, New York, United States of America, 14627

Worker Subtype: Regular

Scheduled Weekly Hours: 40

Department: 100037 Department of Public Safety

Work Shift: UR - Rotating (United States of America)

Range: UR PSOA 025 H

Compensation Range: $22.59 - $29.21

The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.

Responsibilities

Operates a Public Safety Department Communications Center to provide for the protection of University property, University students, visitors, patients and personnel and their property.

About the Role

Join Our Team as a Dispatcher at the Department of Public Safety!

About the Role: The Communication Center at the U.R. Department of Public Safety is looking for skilled dispatchers to boost our emergency response and monitoring efforts. If you're ready to make a difference and thrive in a fast-paced environment, this role is for you!

What You'll Do

• Answer calls from University officers, staff, students and the public
• Use dispatch software and manage alarm/surveillance systems
• Coordinate communication between University Officers and local law enforcement
• Monitor CCTV cameras and handle fire/burglary alarms

Who We're Looking For

• Someone who excels in high-pressure situations and is great at multitasking
• A person with strong critical thinking skills and a passion for helping others
• Prior experience with dispatch systems is a plus- ex: CAD
• Ability to stay calm and composed during emergencies

What You Need

• High School Diploma
• Valid NYS Driver's License
• Preferred experience in Dispatching, Emergency Response or First Responder roles
• Excellent communication and multitasking skills
• Ability to make quick decisions and work well in a team
• Fast and accurate keyboard data entry skills

Schedule

• Flexible hours needed due to 24/7 operations - Dispatchers must maintain flexible schedules to accommodate operational requirements.
• Flexibility to work all shifts, including weekends and holidays

Equal Opportunity Employment

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.