Public Safety Dispatcher

Grand Canyon University Inc.; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Education Tuition Discount Program

Free on-site gym

Free covered parking

Generous paid holidays (11) and time‑O

Job summary

Grand Canyon University seeks a full-time Dispatcher for its Public Safety Department in Phoenix, AZ. The role supports campus safety by handling 911 and non-emergency calls, monitoring CAD/RMS systems and coordinating officer dispatch across shifts, holidays, and after hours.

The ideal candidate has a high school diploma (associate degree preferred), 911/dispatch experience, typing 40 WPM, and the ability to work in a fast-paced environment while upholding university policies and safety

Qualifications

• Experience in 911 / Dispatch Center preferred.
• Ability to type 40 WPM preferred.
• Knowledge of Computer Aided Dispatch (CAD) and Records Management System (RMS) is required.
• Must demonstrate strong ethics and adhere to university regulations.
• Valid Arizona driver’s license and insurability preferred; drug test required.

Responsibilities

• Receive, record and relay information via telephone and two-way radio.
• Dispatch officers to incidents to deter crime and protect lives and property.
• Maintain logs and officer assignments; monitor alarm and access control systems.
• Coordinate with campus staff and external law enforcement during incidents.
• Assist in emergencies and provide radio communications management.

Skills

Typing 40 WPM

Communication skills

Bilingual helpful (Spanish)

Education

Associate’s degree in criminal justice or related

High school diploma

Tools

CAD

RMS

Job description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is an institutionally accredited, private, nondenominational Christian University.Do you want to be part of a fast-paced environment where you are assisting our students and staff in emergency and non-emergency situations? Grand Canyon University is seeking a full time Dispatcher for our Public Safety Department. The Dispatcher works to support the university community by providing various services and programs that contribute to maintaining campus safety and security. This individual operates the communications center receiving emergency and non-emergency calls, after-hours requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management.This position must be able to work various shifts including; daytime, evening, night shifts and holidays.What you will do:Receive, record and relay information for service by telephone and two-way radio in CAD.Records detailed information in logs as required. Maintains officer assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity for emergency situations requiring officer response.Responsible for dispatching requested calls for service during the tour of duty which includes the following:Prevention and suppression of crime.Protection of life and property.Apprehension and protection of offenders.Preservation of the peace and maintenance of order.Enforcement of all state statues and University and housing regulations.Check to ensure information for field officers are available so only authorized persons are admitted to buildings and monitors controlled access areas.Document disturbances and incidents and communicates with local law-enforcement during emergency situations. Cooperates with campus staff and external law enforcement agencies conducting investigations.What you will need:High school diploma, or equivalent required; an Associate’s degree from an accredited college/university in criminal justice, police science, public administration, political science or similar discipline is preferred.Experience in 911 / Dispatch Center preferred.Ability to type 40 WPM preferred.Experienced with Computer Aided Dispatch, Records Management System, Criminal Justice.Demonstrates a high degree of ethical behavior and adheres to the standards and regulations of the university and legal environment.Good communications and interpersonal skills; ability to speak Spanish or other non-English language including American Sign Language is helpful.Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems.Knowledgeable of and ability to accurately interpret applicable federal, state and local laws, codes and regulations.Must be able to meet the physical requirements of the position and daily responsibilities.Demonstrates good judgment and excellent conflict resolution/mediation skills.Certifications in CPR, First Aid and First Responder are preferred.Valid Arizona Driver's license in good standing; must be insurable.Must successfully pass a drug test.Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.Why work at GCU:Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings planGenerous time off plan and 11 paid holidaysPaid time off to volunteer in the community or at GCU sponsored eventsFree covered parkingWe also offer full-time employees, their spouses, and dependent children an Education Tuition Discount ProgramFree on-site gyms on campus#dispatcher #publicsafety #gcu #highered #education #INDLOPESUP