Public Safety Dispatcher

University of Southern California; Los Angeles (CA); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision insurance

403b retirement plan with USC match

Transit subsidies (Metro, LADOT, Metrl

Job summary

USC Department of Public Safety is hiring a Public Safety Dispatcher to support the university's Communications Center across multiple campuses. You will receive calls from faculty, staff, students, and guests and dispatch appropriate Public Safety units via radio and CAD systems.

The ideal candidate has strong verbal and written communication, remains calm under pressure, and can make quick decisions with limited information. Some shifts include holidays, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• 6–12 months of related experience preferred.
• Valid California driver’s license for 2 years.

Responsibilities

• Receive emergency and nonemergency calls and dispatch responders.
• Operate radio communications and CAD system in fast‑paced environment.
• Maintain records of calls, statuses, and unit responses.
• Coordinate with LAPD, LAFD and other agencies as needed.

Skills

Verbal communication

Written communication

Stress management

Phone etiquette

Education

High school diploma or equivalent

Related coursework in public safety

Tools

Computer Aided Dispatch (CAD) system

Law enforcement databases

DMV Pull Notice System

Job description

**Join the Trojan Family: USC Department of Public Safety (DPS)****Title:** Public Safety Dispatcher**Mission:** To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.**About the Department*** **Team:** DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.* **What we do:** We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.* **Learn more**: Visit our DPS Website to explore our mission in depth.**Role Overview:** The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure. Step into a role where your duties will include but are not limited to:* Receives emergency calls requesting police, fire, and rescue assistance.* Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.* Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.* Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.* Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.* Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.**Please note:** Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.**Selection Process*** **Evaluation:** Your application will be evaluated based on your relevant experience and education.* **In-depth Screening:** After interview, successful candidates will undergo background, psychological, and medical evaluations.**How to Apply****Application:** Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.**Current USC Employees:** Please apply through the dedicated channel in Workday.**Benefits****USC’s Commitment to You:** We offer an excellent package of benefits and programs including, but not limited to:* Tuition assistance for you and your family* Comprehensive health, dental and vision insurance options* 403b retirement account with matching 5% contribution by USC* 50% subsidy off Metro, LADOT, and Metrolink passes* Explore more on the USC Employee Gateway**Minimum Requirements*** **Education**: High school diploma or equivalent* **Experience**: 6-12 months* Valid driver's license for 2 years**Preferred Qualifications:*** Related Undergraduate Study and previous switchboard or radio communications experience preferred.* Working knowledge of two-way radio communications procedures.* General knowledge of campus and surrounding area geography.* Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.* Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.* Excellent verbal and written communication skills.Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.**Hourly Range**The hourly rate for this position is $ 29.02. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.Minimum Education: High school or equivalent Minimum Experience: 6 - 12 months Minimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions. **USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the****Background Screening Policy Appendix D****for specific employment screen implications for the position for which you are applying.****We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.**