Public Safety Dispatcher

National Park Service (DOI); Colorado; Vor Ort; USD 41.000 - 59.000; Vollzeit

Zusammenfassung

National Park Service (DOI) at Mesa Verde National Park is seeking a Public Safety Dispatcher. Pay varies by GS grade (GS-05: $40,736–$52,957; GS-06: $45,409–$59,031) with a combined range of $40,736–$59,031 per year.

Position is full-time, on-site at Mesa Verde, CO, with occasional travel and a background check required. Major duties include dispatcher work for public safety incidents, radio operations, and use of NCIC/NLETS networks; development potential below full performance level.

Qualifikationen

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Male-born-after-12-31-59 must be registered for Selective Service.

Aufgaben

• Public Safety Dispatching: receives and evaluates emergency calls and assigns priorities.
• Radio System Operations: operates a multi-frequency radio console and coordinates channels.
• Navigates Public Safety Computer Networks (NCIC/NLETS) and assists investigations.

Jobbeschreibung

Summary

You will serve as a Public Safety Dispatcher with the National Park Service at Mesa Verde National Park.

Pay will vary based on the grade level for which you are selected. First time hires to the Federal government normally start at the step 1 rate.

The range of pay for the GS 05 grade level is: $40,736 – $52,957/year.

The range of pay for the GS 06 grade level is: $45,409 – $59,031/year.

Overview

Location: Mesa Verde National Park, CO

Telework eligible: No

Remote job: No

Relocation expenses reimbursed: No

Salary: $40,736 – $59,031 per year

Pay scale & grade: GS 5 – 6

Work schedule: Full-time

Travel Required: Occasional travel – You may be expected to travel for this position.

Appointment type: Permanent

Occupations and job series: 2151 Dispatching

Supervisory status: No

Federal service type: This job is in the Competitive Service

Represented by a union: No

Drug test: Yes

Security clearance: Other

Position sensitivity and risk: Noncritical-Sensitive (NCS)/Moderate Risk (Jobs require a background check and some require a security clearance. The type depends on the job.)

Background check type:

• Credentialing
• Suitability/Fitness

Financial disclosure required: No

Announcement number: CAHN-27-13102756-IMP-EDL

Control number: 890633400

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

National Park Service (NPS-wide): This is a Merit Promotion announcement for current career and career conditional NPS employees, Career Transition eligibles (CTAP) and NPS Land Management Workforce Flexibility Act (LMWFA) eligibles. Refer to Required Documents section for more information.

Duties

Some of the major duties you will perform include but are not limited to the following:

• Public Safety Dispatching: Performs dispatch and call taking services for public safety related incidents and operations. Receives and evaluates emergency calls for service. Obtains information through questioning and determines the priority of the call.
• Radio System Operations: Operates a multi-frequency radio console. Coordinates use of assigned radio frequencies, directs radio traffic to appropriate channels and restricts channels to emergency use as necessary. Prioritizes radio traffic and related communications. Serves as primary point of contact for law enforcement and other public safety responders monitoring traffic and assisting operations.
• Navigates and Uses Public Safety Computer Networks in the performance of duties: Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), and State criminal information networks (i.e., ACCESS, 2TLETS, VCIN, etc.). Monitors and coordinates responses to a variety of alarms, including intrusion, fire, robbery, panic, and maintenance related systems. Assists law enforcement officers with investigations, performing criminal and driver history background searches. Prepares and processes records for retention with records management policies and procedures.
• Duties will be developmental in nature when filled below the full performance level.

You may be required to travel overnight away from home occasionally. You must obtain a government charge card for travel purposes.

Requirements

Conditions of employment:

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/.
• Pre-employment and random drug testing is required. You will not be appointed to the position if a verified positive drug test is received.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.

Additional Requirements located under qualifications…

Qualifications

++Requirements Continued++

Probationary Period: As a condition of employment for accepting this position, you may be required to serve a one-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.

All qualifications must be met by the closing date of this announcement – 11/12/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F.

For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either “full-time” (or “40 hours a week”) or “part-time” with the number of hours worked per week to ensure proper crediting of specialized experience.

Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications:

To qualify for this position at the GS-05 grade level you must meet one of the following:

Specialized Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-04 level in the Federal service (obtained in either the public or private sectors). Specialized experience demonstrates the knowledge, skills, and abilities to successfully perform the duties of a Public Safety Dispatcher. Specialized experience is defined as demonstrated experience performing work that provides familiarity with public safety policies and procedures such as, but not limited to, working as a security guard, law enforcement officer, or emergency responder (medical or search and rescue); relaying information from callers using a multi-line telephone or multi-frequency radio system to initiate a response; serving as a dispatcher for safety or non-safety services (i.e. perform dispatch functions on a fire, construction site, other). You must include hours per week worked.

• OR-

Education: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours) from an accredited business, secretarial or technical school, junior college, college or university. You must include transcripts.

• OR-

Combination of experience and education as listed above. To combine experience and education, first take the number of months of full-time specialized experience and divide by 12. Multiply the resulting decimal by 100. Then take the number of credit hours completed (in excess of the first 60) and divide by 60. Multiply the resulting decimal by 100. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours per week and transcripts. To qualify for this position at the GS-06 grade level you must meet one of the following:

Specialized Experience: To qualify, you must possess at least one full year of specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the public or private sectors). Specialized experience demonstrates the knowledge, skills, and abilities to successfully perform the duties of a Public Safety Dispatcher. Specialized experience is defined as demonstrated experience providing dispatch and/or call taking services related to public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related); operating computer systems such as, but not limited to, National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications. You must include hours per week worked.

• OR-

Education: Successful completion of at least one year of graduate level education directly related to the work of the position. You must include transcripts.

• OR-

Combination of experience and education as listed above. To combine experience and education, first take the number of months of full-time specialized experience and divide by 12. Multiply the resulting decimal by 100. Then take the number of credit hours completed and divide by 18. Multiply the resulting decimal by 100. Add the percentages together. The total must equal at least 100 percent to qualify. You must include hours per week and transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated, visit https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications

Additional information

Additional vacancies may be filled using this job announcement.

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position’s supervisor.

If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case‑by‑case basis and is neither promised nor guaranteed. For information visit Recruitment Incentive or Relocation Incentive. A continued service agreement may be required if it is determined you are eligible for a recruitment or relocation incentive.

All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.

Physical Demands

Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an “essential employee,” meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Work Environment

The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process.

Your resume must not exceed 2 pages. Only the document submitted as the “Resume” under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

Public Safety and Security

Stress Tolerance

Technology Application

Telecommunications

Required documents

Requirement documents must be submitted by 11:59 PM (ET) – 11/12/2026-unless otherwise stated.

1. Resume (see details above)
2. Complete All Required Assessment(s)
3. Performance Appraisals and Awards: Submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months. If unavailable, a written explanation is required.
4. All College Transcript(s)
5. Eligibility Documentation:

• Current and former Federal employees must submit latest SF-50, and if applicable a second SF-50 showing highest permanent grade held. Time in grade will be determined by reviewing your resume and required SF-50s. If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year. Do not submit award SF-50s.
• Veterans Preference Documentation: Veterans eligible under VRA (GS-11 & below only), VEOA, 30% or more Disabled, or Disabled Veterans Enrolled in a VA Training Program must submit the most recent Documentation of Service and Separation under Honorable Conditions (e.g. DD-214). If you are a Parent or Spouse of a Disabled or Deceased Veteran, you must submit all documentation as listed on the SF15. You may request a copy of the VA letter from https://www.va.gov/records. If you are a veteran within 120 days of discharge...
• Land Management Workforce Flexibility Act (LMWFA): Submit ALL Appointment AND Termination SF-50s for EACH Competitive time‑limited appointment (block 34, code 1); and Documentation of satisfactory performance for each period of employment claimed.
• Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): Submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s showing career/conditional tenure competitive status, promotion potential and duty location; and 3) most recent performance appraisal.

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Agency contact information

DOI Service Delivery Team 1, Unit B (IMR)

[e-mail]

Mesa Verde National Park

PO Box 8

Mesa Verde National Park, CO 81330

US