Public Safety Ambassador

Downtown-Denver-Partnership; Denver (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Paid Holidays

Employer paid Life Insurance, Short‑/L

Long Disability

401(k) Retirement Plan

Transportation Benefits

Personal and Professional Development

Job summary

Downtown Denver Partnership seeks a Public Safety Ambassador to be the visible face of downtown safety. You will deter, observe, and report safety concerns, helping visitors, employees, and residents enjoy a vibrant downtown experience.

This unarmed role requires CPR/AED/Stop the Bleed, de-escalation, trauma-informed care, and anti-bias training, plus Denver security licensing. Expect two 10-hour shifts with weather exposure and active engagement with the community.

Qualifications

• High School diploma or GED required.
• At least 1 year of security-related experience.
• At least 1 year of customer service experience.
• CPR/AED/Stop the Bleed; de-escalation; trauma-informed care; anti-bias training certifications required.
• City of Denver security guard license must be current.

Responsibilities

• Be a uniformed, visible, dependable customer service representative of downtown Denver.
• Utilize iPhone app for time reporting, incident reporting, and communication.
• Patrol the public and permitted areas of the Business Improvement District.
• Interact with patrons and visitors and provide wayfinding information.
• Communicate with Outreach Case Workers to provide compassionate outreach to vulnerable populations.
• Educate community on City ordinances and establish voluntary compliance.
• Act as a liaison between businesses and the Business Improvement District to support safety efforts.
• Work closely with law enforcement and security stakeholders while maintaining professionalism.

Skills

Customer service

Conflict resolution

Communication in English

Security experience

De-escalation

Education

High School diploma or GED

CPR/AED/Stop the Bleed certifications

City of Denver security guard license

Tools

None

Job description

Position: Public Safety Ambassador

Department: Downtown Environment

Reports to: Director, Safety and Security

About Us

Cities are built by people. The creators of industry, makers of place. Visionaries—for what’s next. At the Downtown Denver Partnership, we are building with vision.

We believe the horizon of a great city is always growing, always improving. We believe our city is only as strong as the center. And we know that a thriving, strategic evolution only happens when every voice steps up to the mic. When access allows for unbridled opportunity.

Whether we are talking about mobility and transportation or economic development, our organization focuses on fostering an impactful culture and business community that will support each and every citizen, giving us all a seat at the table.

Building our center city, making our place.

About the Position

As one of our security professionals, you will play a crucial role in ensuring the best possible experience for the visitors, employees, and residents in downtown Denver. Serving as the face of downtown, your role will not only be to promote safety, but also to deter, observe, and report safety concerns. This position is a critical component to ensuring a vibrant and welcoming downtown environment.

Additional information:

• This position is expected to spend time outdoors during all weather conditions on foot and also use of a bicycle as appropriate.
• This role is an unarmed position.
• Must be available to perform in at least one of two 10-hour shifts from 0600-Midnight.

About the Job

• Be a uniformed, visible, dependable, and positive customer service representative of downtown Denver
• Utilize iPhone app technology (provided by DDP) for time reporting, incident reporting, and communication
• Patrol the public and permitted areas of the Business Improvement District
• Interact with patrons and visitors and provide wayfinding information
• Communicate with, and provide compassionate outreach to vulnerable populations working alongside Outreach Case Workers
• Educate community on City ordinances and establish voluntary compliance
• Act as a liaison between businesses and the Business Improvement District to support safety efforts
• Work closely with law enforcement, security stakeholders, and business representatives Maintain high level of professionalism and present neat and well-kept appearance during all contacts throughout the shift

About You

• A minimum education level of High School diploma or GED required
• At least one year of security related experience required
• At least one year of customer service experience required
• Required current certification in: CPR/AED/Stop the Bleed; de-escalation; trauma informed care; and anti-bias training.
• Required to be certified and licensed with the City of Denver to be a security guard
• Demonstrates the ability to communicate effectively in English in both written and spoken form
• Experienced in conflict resolution, de-escalation, and customer service.
• Is a dedicated problem solver
• Available to perform in at least one of two shifts from 0600-Midnight

What We Offer

• Expected hourly rate is $24
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Employer paid Life Insurance, Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Transportation Benefits
• Personal and Professional Development

Downtown Denver Partnership provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, Downtown Denver Partnership complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Downtown Denver Partnership will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

Downtown Denver Partnership expresses prohibits any form of workplace harassment based on race, color, religion, marital status, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Downtown Denver Partnership employees to perform their job duties may result in discipline up to and including discharge.