Public Safety Ambassador

Public Value; Boston (MA); On-site; USD 29,549 - 42,085; Full time

Job summary

The Wentworth Institute of Technology is seeking a Public Safety Ambassador responsible for patrolling the campus and ensuring the safety of all individuals. Applicants should have at least two years of relevant experience and strong communication and incident response skills.

The role offers an hourly rate of $26 and involves duties such as dispatching calls and monitoring university grounds. Interested candidates should be prepared to work varying shifts, including weekends.

Qualifications

• 2 years of experience performing campus or property walking patrol duties.
• Experience answering phones and dispatching calls.
• Ability to exercise discretion and act quickly in emergencies.

Responsibilities

• Patrol university buildings and grounds to ensure safety.
• Answer calls for service and report incidents to dispatch.
• Issue parking citations and enter them into the system.

Skills

Strong communication skills

Observation skills

Incident response skills

Problem solving and customer service skills

Education

High school diploma or GED equivalent

Associate's degree, or vocational or technical school degree (preferred)

Job description

Job Description

Wentworth Institute of Technology Police Department is seeking applicants for the position of Public Safety Ambassador.

The Public Safety Ambassador is a non-union, unarmed, non-sworn position without arrest authority. The role patrols and monitors the university campus, ensuring the safety of students, staff, and visitors. Candidates must have at least two years of experience performing similar campus or property walking patrol duties, along with work center experience answering phones, dispatching calls, and coordinating security responses. Strong communication, observation, and incident response skills are required.

Essential Functions

• Patrol buildings, grounds, and environs of the university. Answer non-emergency calls for service, report emergencies and other incidents to dispatch and campus police officers, fill stationary post assignments when needed, respond to fire, smoke detector, and security alarms, provide safety escorts, and perform access control duties including securing and unlocking doors and buildings for faculty, staff and students. Handle administrative and academic door unlocks as assigned. Other duties as assigned.
• Dispatch and coordinate the responses of the Police Department. Operate a multi-line telephone system, determine the level of priority of the call and enter the data into a computer-aided dispatch system. Ask vital questions and provide pre-arrival instructions for response. Receive and respond to calls for service and complaints, ask questions to interpret, analyze, and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Monitor and operate a radio console and computer equipment, monitor alarms for the entire university system while dispatching the proper response, perform queries and interpret information from CJIS, NCIC, and NLETS. Assist with lost and found property. Other dispatch related duties as assigned.
• Identify vehicles in violation of university parking rules and regulations. Issue parking citations utilizing hand-held computers, check with the dispatch center when necessary to confirm identities or to determine whether vehicles need to be ticketed or towed, enter parking tickets into the records management system, and provide documentation for vehicle tows.

Minimum Requirements

• 2 years of experience performing campus or property walking patrol duties, along with work center experience answering phones, dispatching calls, and coordinating security responses.
• Strong communication, observation, and incident response skills are required.
• High school diploma or GED equivalent.
• Willing to work varying shifts and flexible hours, including weekends and holidays.
• Strong written and oral communication skills with an aptitude for problem solving and customer service.
• Ability to exercise discretion, use good judgement, and act quickly in emergency situations.
• Will be required to pass a comprehensive background check and drug screening.

Preferred Qualification

• Associate's degree, or vocational or technical school degree.

Position Details

The expected hourly rate for this position is $26.00. At this time, the university is unable to sponsor applicants for H-1B visas.

Compensation and Benefits

Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees. Please visit https://wit.edu/careers/work-wentworth to see the comprehensive benefits package offered to support the best experience for our employees.

Accessibility and EEO Statement

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at [e-mail].

E-Verify for Employment Eligibility Verification (Form I‑9)

Wentworth participates in E‑Verify. E‑Verify is an internet‑based system that compares information from your Form I‑9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.