Public Provider Reimbursement Specialist- Westborough MA

UMass Med School; Grafton (MA); Hybrid; USD 50,000 - 64,000; Full time

Job summary

UMass Med School in Westborough MA is seeking a Public Provider Reimbursement Specialist to join the Health Care Financing Solutions team. You will perform medical billing, handle claims, and coordinate access to MassHealth, Medicare and other insurance programs for state-operated facilities and community programs.

This full-time, union-position role combines in-office and remote work in a hybrid schedule, with responsibilities to meet deadlines, maintain data accuracy, and support revenue cycle

Qualifications

• An associate degree or equivalent experience.
• 1–3 years of related experience.
• Proficiency with Microsoft Office (Word, Excel, Teams, OneDrive).
• Strong communication and adaptability to changes in the business environment.

Responsibilities

• Perform and assist with medical billing and claiming activities to obtain reimbursement for services.
• Meet all claiming, eligibility and accounts receivable deadlines.
• Coordinate access to MassHealth, Medicare and other programs and benefits.
• Provide professional customer service to internal and external customers and respond to inquiries.
• Maintain and update spreadsheets, databases and systems; resolve discrepancies.

Skills

Communication

Adaptability

Microsoft Office

Education

Associate's degree or equivalent experience

1-3 years of related experience

Tools

Meditech

MA21

MMIS

MMARS

Job description

Public Provider Reimbursement Specialist- Westborough MA

Requisition Number: 2026-52060

Number of Openings: 1

Shift: Non Exempt

Exempt/Non-Exempt Status: Union Position-W50-NAGE Admin and Professional

Union Code: Union Position - NAGE Admin and Professional (W50)

Position Type: Full-Time

Minimum Salary: USD $50,024.00/Yr.

Maximum Salary: USD $63,897.60/Yr.

Location: US-MA-Westboro

Position Summary

The Public Provider Reimbursement (PPR) Department withinHealth Care Financ e Solutions (HCFS) unit conducts statewide business services for several health and human services agencies of the Executive Office of Health and Human Services (EOHHS) to maximize revenue for the Commonwealth of Massachusetts. Revenue is obtained from private, state and federal resources to reimburse the Commonwealth for the costs of health care and related services provided by public institutions and community-based programs. The PPR Specialist is responsible for performing medical billing and claiming functions, activities to identify and coordinate access to health care insurance and related benefits, and administrative and clerical duties.

Essential Functions

• Perform and assist with medical billing and claiming activities, including any data entry, to obtain from liable payers reimbursement for services provided by state-operated facilities and community-based programs.
• Meet all claiming, eligibility and accounts receivable deadlines.
• Identify and coordinate access to Medicaid (MassHealth), Medicare and commercial health care insurance, Social Security Administration and other programs and benefits.
• Outreach to, proactively support and work with clients, clients' families, guardians and representatives to complete and process applications, forms and other documents required to determine, redetermine, validate, reinstate and maintain health care coverage and related benefits.
• Perform and assist with broad spectrum of business services or specific services and focused activities.
• Review and analyze data, maintain and update spreadsheets, databases and systems and resolve discrepancies.
• Provide internal and external customers with professional customer service including responding to and following up on inquiries.
• Write, review, prepare and maintain business documents including reports, contracts, manuals, procedures and presentations.
• Participate in professional training and cross-training activities to enhance performance and skills.
• Participate in continuous quality improvement initiatives and projects. Foster compliance with state and federal rules and regulations.
• Work independently and as a team member and leader.
• Preserve confidential, protected health and personally identifiable information and files.
• Perform other duties and special projects as required.

Required Qualifications

• Associate's degree or equivalent experience.
• 1-3 years of related experience
• Familiarity with database and spreadsheet applications such as Microsoft Office including Word, Excel, Teams and One Drive
• Ability to communicate effectively
• Ability to adapt and change direction in response to changes in the business environment.

Preferred Qualifications

• Medical billing or health care insurance experience
• Basic knowledge of accounting
• Proficiency in Microsoft Excel skills, including filtering, using formulas, and analyzing data
• Knowledge of state and federal rules and regulations related to health care finance
• Knowledge of state and federal information systems such as Meditech, MA21, MMIS and MMARS

Additional Information

The PPR Specialist is responsible for performing billing and claiming functions for the Department of Mental Health (DMH). The PPR Specialist works with federal, state, and private payor sources. In addition, the PPR Specialist collaborates with internal and external stakeholders to maintain compliance and promote timely revenue collections.

This position is based at the Westborough State Hospital, Hadley Building on Lyman Street in Westborough and follows a hybrid work schedule that combines in-office and remote work. Minimal travel may be required to attend meetings and other work-related activities.