Public Information Officer, Parks & Community Services

City of Bellevue, Washington; Bellevue (WA); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

The City of Bellevue is hiring a Public Information Officer for the Parks & Community Services Department. This role plans and administers public information initiatives, acts as a liaison with media, and leads communication strategies to represent the city to residents and businesses.

The position emphasizes collaboration with department leadership, crisis communications, and producing clear messaging across print, web, and social channels. Hybrid schedule available after orientation.

Qualifications

• Knowledge of public relations and public involvement techniques and strategies.
• Knowledge of media relations strategies and messaging.
• Ability to write and oversee promotional and informational materials.

Responsabilités

• Define goals for information and public relations initiatives and programs.
• Lead public relations for assigned teams and develop key messages and communication plans.
• Coordinate dissemination of information through publications, social media, newsletters, and web content.
• Prepare clear written and verbal communications for diverse audiences.
• Develop and implement communications plans, including for emergencies and crises.
• Present information to the public in a timely and effective manner.

Connaissances

Public relations

Media relations

Communication

Persuasive presentations

Web content design

Project management

Team collaboration

Independent work

Crisis communication

Formation

Bachelor's degree in communications or related field

Description du poste

New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Job Summary

The City of Bellevue is hiring a Public Information Officer for Parks & Community Services Department. Public Information Officer plans and administers public information initiatives and public relations programs to effectively represent the City of Bellevue to the media and the public. May be assigned to a specific department, division or function. Serves as a public information officer (PIO) and administers related activities. Manages, develops, coordinates and implements the communication of information that is important to residents, businesses, news media and the city. Implements communication strategies and leads programs and staff in the messaging and communication of various citywide information, initiatives and programs. Promotes resident involvement in city government and provides opportunities for residents to learn about city programs, services and operations.

Supervision Received And Exercised

• Works under the general supervision of a manager
• May supervise staff and volunteers, as assigned
• Works closely and collaboratively with department leadership to plan and prioritize communications work

Essential Duties And Responsibilities

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Defines goals for information and public relations initiatives and programs; recommends methods and techniques for implementation.
• Leads public relations for assigned teams; organizes and facilitates meetings; advises and assists in the development of key messages and the overall communication plan; provides training and support to staff in order to ensure consistent, accurate messaging.
• Analyzes public understanding and advises on methods to inform and educate the community.
• Produces and coordinates dissemination of information and materials including publications, social media, brochures, newsletters, videos, web information and materials; meets with staff to determine key messages and themes.
• Prepares and presents written and verbal communications, easily comprehensible for a variety of audiences.
• Develops and implements communications plans; prepares communication plans for potential emergencies and crisis situations.
• Presents information to the public in a timely and effective manner.
• Anticipates news media responses and acts as spokesperson accordingly.
• Provides prompt, accurate public information during emergency and crisis situations.
• Communicates information to employees and the public, ensuring a consistent, effective, and efficient process.
• Ensures that messages in print, web-based, and TV media are factual and consistent with the city’s image and branding.

Qualifications

Knowledge, Skills, Abilities and Competencies

• Knowledge of public relations and public involvement techniques and strategies; knowledge of media relations strategies; working knowledge or strong interest in project, department or program being represented.
• Knowledge of elements of web page design; ability to write and oversee the design of promotional and informational materials.
• Skill in making persuasive public presentations.
• Skill in listening and responding to residents and other customers on a variety of issues.
• Ability to establish effective working relationships with the news media, employees, managers, residents, appointed and elected officials; ability to work in a team environment and to work independently.
• Ability to communicate effectively, both orally and in writing.
• Ability to manage multiple projects under deadline, accomplish goals using sound analytical and decision-making skills and to creatively problem solve complex issues.

Core Competencies

• Focuses on the Customer: We are focused on the needs of the customer, and on developing strong relationships with our customers.
• Instills Trust: Through authenticity, integrity and honesty, we gain the trust and respect of all of those with whom we work.
• Communicates Effectively: We understand the need to develop multiple forms of communication across several channels to address the needs of all of the audiences with whom we are engaging.
• Cultivates Innovation: We are focused on generating new and creative ways for our organization to be successful and communicate effectively in a changing world.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

Education, Experience, And Other Requirements

• Graduation from an accredited four-year college or university with a degree in communications, public relations or related field.
• Four or more years of professional experience involving communicating with the public or other related areas.
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities.
• Driver’s License may be required.

Physical Demands

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves moving, communicating, operating objects, tools, or controls and reaching.
• Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may be required to transport, position, install and/or move objects up to 20 pounds.
• The noise level in the work environment is usually moderately quiet while in the office or moderately loud when in the field.

Flexible/Hybrid Working

A hybrid work schedule is available for this position after an orientation period working in the office after hire. Remote work for this position is subject to department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.

HIRING PROCESS

The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.

The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status.

Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or [e-mail] . If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

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