Public Health Support and Hawki Outreach Specialist

Firefly Kids; Council Bluffs (IA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Benefits eligible

Community impact

Job summary

Firefly Kids is seeking a Public Health Support & Hawk-I Outreach Specialist to help families access healthcare resources and connect children with medical and dental providers.

You’ll conduct Hawki outreach in the community, build partnerships with local agencies, and support programs that promote health and well-being.

This full-time role (30 hours/week) requires driving, background checks, CPR/First Aid certification, and may include evening or weekend hours.

Qualifications

• Customer service and community outreach experience.
• Strong communication skills, including in-person and phone interactions.
• Familiarity with local resources and transport considerations.

Responsibilities

• Educate families about Care for Kids and other services.
• Coordinate care for Medicaid-enrolled children with local providers.
• Help families understand resources and navigate services.

Skills

Customer service

Communication

Spanish language

Community outreach

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Database systems

Job description

Public Health Support & Hawk-I Outreach Specialist

Join the Firefly Team!

Do you enjoy helping others, connecting people with resources, and making a positive difference in the lives of children and families? Firefly is looking for a compassionate, organized, and community-minded professional to join our Public Health team!

In this role, you’ll help families navigate healthcare resources, connect children with medical and dental providers, and learn about programs that support their health and well-being. You’ll also take public health outreach into the community, building relationships and helping ensure families have access to the services they need.

At Firefly, your work is more than a job—it’s an opportunity to support families, strengthen communities, and be part of a team that cares.

Rate of Pay: $19.80 - $22.65

Full time at 30 hours per week (benefits eligible)

What You’ll Do

Connect Families with Care

• Educate families about the Care for Kids program and other services available through Firefly.
• Coordinate care for children enrolled in Medicaid, including helping families find local medical and dental providers.
• Help families understand available healthcare resources and navigate the services they need.

Bring Resources into the Community

• Conduct Hawki outreach services at a minimum of 16 locations each month throughout our service area.
• Support public health initiatives and participate in occasional community outreach events.
• Become certified to drive Firefly’s Mobile Wellness Unit and help bring services directly to the community.

Collaborate and Make an Impact

• Work with a multidisciplinary team to strengthen partnerships among community agencies.
• Contribute to program planning, implementation, and continuous quality improvement.
• Serve diverse families with compassion, professionalism, and respect for their individual needs, backgrounds, and identities.
• Maintain accurate documentation, meet productivity expectations, and protect the confidentiality of families and team members.

What You’ll Bring

• Education: High school diploma or equivalent required; a bachelor’s degree preferred.
• Experience: One to two years of relevant work experience.
• Communication: Excellent customer service and communication skills, including the ability to assist clients over the phone and in person. Spanish-speaking skills are highly desirable.
• Technology: Comfort using Microsoft Office and database systems.
• Community Knowledge: Familiarity with local community resources is helpful.
• Transportation: A valid driver’s license is required. Employees using a personal vehicle must provide proof of insurance.
• Certifications: CPR/First Aid certification; will become certified to drive the Mobile Wellness Unit. Candidates must be willing to obtain any required certifications.

What It Takes to Succeed

You are someone who:

• Enjoys helping people find solutions and access essential services.
• Builds positive relationships with families, colleagues, and community partners.
• Is organized, dependable, and able to manage documentation and competing priorities.
• Demonstrates cultural awareness, empathy, and respect for people from diverse backgrounds.
• Is flexible and willing to work occasional evenings or weekends as scheduled.
• Is willing to travel throughout Cass, Harrison, Mills, Monona, Pottawattamie, and Shelby counties.
• Is committed to professional growth and continuous learning.
• Believes in Firefly’s mission and represents our organization with professionalism and pride.

Additional Requirements

Employment is contingent upon successfully completing required background checks, a pre-employment physical, TB screening, and any other examinations required by applicable federal or Iowa law.

Physical & Work Environment

This position involves regular interaction with families, clients, and team members. Work includes sitting and standing for extended periods, using a computer, and occasional stooping, kneeling, and reaching. The role is primarily indoors in a temperature-controlled environment, with travel to community locations and events as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Firefly?

At Firefly, we believe in the power of people helping people. We are committed to serving our communities, supporting families, and creating an environment where team members feel respected, empowered, and connected to meaningful work.

We welcome mission-driven individuals from diverse backgrounds who are passionate about teamwork, community impact, and helping others thrive.

Ready to help families thrive?

Join Firefly and bring your compassion, skills, and commitment to a team making a difference every day!

Firefly is an Equal Opportunity Employer. Firefly complies with applicable federal, state, and local equal employment opportunity laws and is committed to fair employment practices, diversity, inclusion, and respect for all employees and applicants.