Public Health Microsoft 365 Modernization and Support Manager (PPMIII) – TLT/SDA

King County; Seattle (WA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

King County is seeking a Project/Program Manager III to lead the modernization and support of Microsoft 365 tools within Public Health. The role requires strong technical skills, experience in change management, and a commitment to equity and social justice. The position is hybrid, offering both remote and in-office work opportunities. Ideal candidates will have a background in project management and expertise in MS365 applications, particularly SharePoint and Teams.

Qualifications

• Experience with project planning and management.
• Demonstrated ability to communicate effectively.

Responsibilities

• Manage and execute implementation plans for MS365 tools.
• Develop and implement change management plans.
• Provide training and support for MS365 tools.

Skills

Change Management

Technical Aptitude

Communication

Racial Equity

Education

Project Management Certification

Tools

Microsoft 365

SharePoint

Teams

Microsoft Entra ID

Job description

Are you a project manager that enjoys planning, leading, and executing large scale projects? Do you have a strong technical aptitude and experience with change management? If so, Public Health – Administrative Services Division is seeking a one (1) Term-Limited Temporary (TLT) or Special Duty Assignment (SDA) Project/Program Manager III (Public Health Microsoft 365 Modernization and Support Manager) to join its innovative team! Our ideal candidate is committed to racial equity and social justice, with strong technical expertise and a change management skillset to manage the department’s effort to modernize and support use of Microsoft 365 tools.

Public Health – Seattle and King County (PHSKC) relies heavily on the use of Microsoft 365 (MS365) tools in our work, in particular SharePoint and Teams. This project will work closely with PHSKC divisions and teams to maximize and streamline use of MS365 tools for our business operations, internal communication, and internal and external collaboration, while aligning with county compliance, and security policies. This position will assist teams across PHKSC with effective and efficient use of MS365 tools, engage in robust communication, provide support and training for PHSKC’s workforce, and utilize change management strategies throughout.

Background

The Administrative Services Division partners to provide efficient and effective expertise that makes it possible for Public Health to foster healthy people and communities.The Administrative Services Division includes teams that support the department with financial services, compliance, records management, health information technology, risk management, contracts and procurement, facilities support, and support for the intersection of our work with information technology.

Temporary opportunity. Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last up to 1 year. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.

This vacancy can also be filled as a Special Duty opportunity. For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visithttp://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

The typical work schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening/weekend work may be required. This position is not subject to the Fair Labor Standards Act (FLSA) and is not overtime eligible.

Work Location

This is a hybrid position with both in office and remote work opportunities. The primary location for this position will be based at the Chinook Building in Downtown Seattle, located at 401 Fifth Avenue, Seattle, WA, 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Teleworking:

Some of the work associated with this position will be performed through teleworking, and will report to office location and to meetings as needed. Travel to other work locations may be necessary. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team.

• Serve as the Public Health Project/Program Manager in the department’s effort to modernize and support use of MS365 tools across all PHSKC divisions/teams.
• Work with each division/team to assess how MS365 tools can best support business need, identify existing issues, and anticipate future issues.
• Collaboratively develop a workplan, including prioritization, and maintain flexibility to address emergent issues.
• Develop, manage, and execute implementation plans to ensure business continuity, effectiveness, and end user acceptance.
• Manage issues found during development and testing; identify and implement mitigations and solutions.
• Develop job aids and training to ensure users can effectively use and maintain MS365 tools.
• Coordinate with impacted teams to plan and implement updates to existing use of MS365 tools and initiate new uses of MS365 tools.
• Develop, manage, and execute effective communications plans.
• Develop and implement change management plans for the project.
• Research, develop, and write decision proposals and decision packages for management.

Our ideal candidate will demonstrate the following (Minimum):

• Commitment to and knowledge of racial equity and social justice principles and practices.
• Demonstrated experience/expertise in the MS365 suite of applications, in particular SharePoint and Teams, and the associated security and permissions-based requirements to ensure functionality and stability.
• Experience with and understanding of Microsoft Entra ID.
• Experience with project planning and management, including complex projects involving multiple dependencies and/or conflicting priorities.
• Knowledge of and experience with change management principles.
• Experience with development of process maps, job aids, and other technical documentation.
• Experience with training and support of colleagues with varied learning styles and skillsets.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Experience developing and implementing training and change management plans and drafting associated communications.
• Ability to communicate and maintain working relationships with diverse populations; facilitate discussion and consensus; collaborate effectively.
• Relates well with others; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience with quality improvement processes.
• Experience with quality assurance and end user monitoring.
• Experience with Public Health and/or health care sector.
• Experience with the government cloud.
• Knowledge of compliance and regulatory requirements for healthcare, including HIPAA and state privacy regulations.
• Certifications and/or demonstrated coursework in change management and/or project management; MS365 tools such as SharePoint and Teams.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference?Come join the teamdedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This full time Term-Limited Temporary (TLT) or Special Duty Assignment (SDA) position and is open to all qualified applicants.

Application Process

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer towww.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visithttps://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership

This is a non-represented position.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst [e-mail].