Public Health Case Manager II — Frontline Impact

DelDOT; Newark (DE); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to conduct disease investigations, contact tracing, and case management. Field visits to providers’ offices and patients’ homes are required to stop the spread of communicable disease.

The role emphasizes liaison work between healthcare providers and patients, delivering risk reduction education and coordinating services, with a focus on using information systems for reporting and analysis.

Qualifikationen

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Aufgaben

• Interviews client, family, or professional sources to determine the client’s needs for health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provides information and case coordination on-site, via email or telephone to individuals or groups.
• Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effective with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Kenntnisse

Case management experience

Service plan recommendations

Legal/regulatory interpretation

Automated information systems

Narrative report writing

Jobbeschreibung

Department of Health and Social Services (DHSS) in Delaware seeks a Health/Human Service Case Manager II to conduct disease investigations, contact tracing, and case management. Field visits to providers’ offices and patients’ homes are required to stop the spread of communicable disease.

The role emphasizes liaison work between healthcare providers and patients, delivering risk reduction education and coordinating services, with a focus on using information systems for reporting and analysis.