Senior Health Program Representative

DelDOT; Georgetown (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

Delaware Department of Health and Social Services (DHSS) seeks a Senior Health Program Representative to support the Public Health Clinic at Adams State Service Center. The role involves screening calls, routing inquiries, and serving as a liaison for referrals and information exchange.

You will format documents, create data tables, and assist with graphics while conducting client interviews, assessing needs, and recording data in EMR or other databases.

Qualifications

• Six months experience in eliciting and assessing information to make referrals or provide additional information to others.
• Six months experience in data collection from multiple sources.
• Six months experience in record keeping.
• Six months experience in narrative report writing.

Responsibilities

• Supports the Public Health Clinic by screening and routing calls and inquiries, and acting as a liaison with the public, clients and staff for referrals and information exchange.
• Formats documents, creates tables/columns, graphics and merges information.
• Interviews and gathers information, assesses clients’ needs, and documents in EMR or other databases.

Skills

Eliciting information

Data collection

Record keeping

Narrative report writing

Etiology knowledge

Driver's license

Job description

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The position will provide support to the Public Health Clinic that's located at the Adams State Service Center. Duties will include screening and routing incoming phone calls and inquiries and serve as a liaison with the public, clients and agency staff and others for referrals, exchanging information and explaining clinic services. Work also includes formatting documents, tables/columns creation, graphics and merging information. Also, providing social service work which requires client/worker interaction and is responsible for interviewing and soliciting information, assessing clients’ needs, filling out appropriate forms, and documenting all pertinent information as needed in the EMR or other databases.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans and participates in selective or multiphasic screening surveys to identify cases of communicable diseases/health hazards.
• Conducts field investigations which includes on-site and office interviews to obtain information to locate exposed individuals and recommends and/or implements necessary follow-up measures.
• Takes samples of blood and body fluids and may perform clinical tests.
• Locates individuals exposed to infected patients through confidential investigative techniques.
• Contacts private health care providers to ensure rapid case reporting and refers for treatment and/or examination.
• Counsels patients and individuals in high risk target groups to reduce potential spread of communicable disease/health hazards by obtaining named contacts.
• Prepares confidential statistical and narrative reports.
• Provides educational programs to groups and organizations.

Job Requirements

JOB REQUIREMENTS for Senior Health Program Representative Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in eliciting and assessing information to make referrals or provide additional information to others.
• Six months experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
• Six months experience in record keeping.
• Six months experience in narrative report writing.
• Knowledge of etiology of communicable or chronic diseases/health hazards.
• Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.