Public Health Benefit Specialist I

Dupage Health; Wheaton (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Pension eligibility

Tuition reimbursement

Paid time off

Parental leave

Job summary

DuPage County Health Department is seeking a full-time Public Benefits Navigator in Wheaton, IL. The role focuses on screening clients, filing healthcare coverage applications, and guiding residents through Medicaid and other public programs.

A bilingual candidate is preferred to serve DuPage County residents effectively. The position offers a comprehensive benefits package, potential hybrid work after training, and adherence to privacy laws.

Qualifications

• Completion of some college coursework.
• Experience in healthcare customer service.
• Familiarity with health insurance processes and billing.

Responsibilities

• Collects client information and conducts income assessments during visits.
• Completes and files applications for healthcare coverage (Medicaid, local programs).
• Tracks and follows client applications to resolution.
• Assists clients with Medicaid spend-down steps and coverage options.
• Performs outreach to clients and schedules follow-ups.
• Refer clients to other health department services as needed.
• Maintain confidentiality and comply with privacy laws.
• Adhere to attendance and training requirements.

Skills

Customer service

Healthcare billing

Public benefits navigation

Education

Some college coursework

Tools

Electronic health records

Job description

Do you have good working knowledge of Medicare and Medicaid? How about knowledge of public and private resources and a strong interest in helping connect clients to public benefits or other healthcare resources? In this role, you will be responsible for screening clients, completing and filing applications for healthcare coverage or other financial support and helping clients navigate public benefits and health insurance.

This is a full-time position working Monday through Friday from 8:00 AM until 4:30 PM. We are seeking a bi-lingual candidate who is passionate about helping the residents of DuPage County.

As a DuPage County employee, you will receive a comprehensive benefit packageto include, 12 paid vacation days, 5 paid personal days, 12 paid Holidays, 12 weeks of paid parental leave, accrued sick leave and affordable health insurance coverage through Blue Cross Blue Shield. We offer tuition reimbursement as well as eligibility for a Federal Student LoanForgiveness Program. This is a pension-eligible position, for a secure retirement. This position is located at our Central Public Health Center in Wheaton with a potential hybrid work schedule (maximum 1 day at home)after training, Monday through Friday from 8:00 am to 4:30 pm. *Salary is based on experience and may increase.

• Collects sensitive information from clients and conducts client income assessments during face-to-face visits.
• Completes and files applications for healthcare coverage or other financial support for healthcare access, such as for Medicaid, local access to care programs, and food assistance programs.
• Follows individual client application status through to resolution.
• Assists clients and direct service staff with understanding the steps to meet Medicaid spend down requirements.
• Conducts telephone outreach to clients to discuss coverage options and schedules follow-up.
• Refers clients to other Health Department services as necessary.
• May interact with insurance companies on behalf of clients.Identifies and resolves discrepancies in accordance with department standards.
• Demonstrates the ability to work within multiple electronic systems in order to respond to client needs; performs concurrent documentation as necessary.
• Adheres to established productivity expectations;maintains confidentiality of privileged information and adheres to patient privacy laws.
• Adheres to department guidelines for attendance and punctuality.
• Maintains required training, licensure and/or certification.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Participates in emergency response activities as assigned.

Completion of some college coursework and three years of customer service within a healthcare setting which included experience with health insurance and/or healthcare billing and patient access or patient accounts.

• Working skill in understanding and evaluating the eligibility process
• Working skill in investigating, obtaining and organizing information
• Working skill in using a personal computer, applicable software and peripheral equipment
• Working skill in understanding the problems, needs and motivations of clientele
• Working skill in organizing work in order to meet established deadlines
• Working skill in written and verbal communication
• Working skill in developing positive and professional relationships with internal and external customers
• some skill in maintaining organized work files for reference