Public Comment & CX Program Leader
HDR
Una candidatura hecha a medida para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.
Descripción de la vacante
HDR is seeking a Customer Relations & Comment Management Program Manager to design, implement, and manage a scalable public comment response program for infrastructure projects across North America. You will develop response protocols, governance, QA, and CRM workflows while working with project coordinators and subject matter experts.
The ideal candidate has a strong background in customer experience, contact center operations, and stakeholder response programs, with experience in Zoho CRM and
Formación
- Bachelor's degree in related field required.
- 5+ years leading customer service or stakeholder response programs.
- Experience with CRM systems and workflow automation.
- Ability to build libraries, language banks, and templates.
- Strong analytical and data presentation skills.
Responsabilidades
- Design and lead a public comment response program for projects.
- Develop SOPs, governance, QA, and escalation pathways.
- Create CRM workflows, dashboards, and reporting tools.
- Collaborate with project teams and clients on engagement goals.
- Support proposal development and client presentations.
Conocimientos
Educación
Herramientas
Descripción del empleo
HDR is seeking a Customer Relations & Comment Management Program Manager to design, implement, and manage a scalable public comment response program for infrastructure projects across North America. You will develop response protocols, governance, QA, and CRM workflows while working with project coordinators and subject matter experts.
The ideal candidate has a strong background in customer experience, contact center operations, and stakeholder response programs, with experience in Zoho CRM and
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