Public Benefits Eligibility Specialist

Ada-County; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Generous leave (vacation & sick)

Retirement plan with employer contrib.

457(b) plan with employer match

Parental leave

Life insurance

Wellness programs

Training opportunities

Job summary

Ada County Clerk’s Office seeks an Indigent Services Clerk to assess eligibility for county assistance, review applications, and maintain detailed financial records. You will engage with applicants in person or remotely, collect information, verify assets and income, and ensure compliance with Idaho Code.

You’ll join a team dedicated to fair, transparent public service. The role emphasizes accuracy, discretion, and effective communication with the public, landlords, and internal departments

Qualifications

• Bachelor’s degree or two years in a human service environment.
• Maintenance of Idaho Notary Public Commission, within six months of hire.
• Experience handling confidential information and sensitive interviews.
• Ability to manage a workload with competing priorities.

Responsibilities

• Conduct sensitive fact-finding interviews to determine eligibility.
• Collect outstanding account balances via phone, email, and mail.
• Serve as front-facing contact for public on assistance applications.
• Document cases and gather information from multiple sources.
• Interpret Idaho Code to determine county assistance eligibility.
• Prepare vouchers and post revenue items for payment.

Skills

Communication

De-escalation

Confidentiality

Customer service

Education

Bachelor’s Degree

Notary Public Commission ( Idaho )

Experience in human services

Tools

MS Office Suite

Recordkeeping software

Data entry systems

Job description

Ada County Clerk’s Office seeks an Indigent Services Clerk to assess eligibility for county assistance, review applications, and maintain detailed financial records. You will engage with applicants in person or remotely, collect information, verify assets and income, and ensure compliance with Idaho Code.

You’ll join a team dedicated to fair, transparent public service. The role emphasizes accuracy, discretion, and effective communication with the public, landlords, and internal departments