Eligibility Clerk

Ada-County; Boise (ID); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Generous leave (vacation & sick)

Retirement plan with employer contrib.

457(b) plan with employer match

Parental leave

Life insurance

Wellness programs

Training opportunities

Zusammenfassung

Ada County Clerk’s Office seeks an Indigent Services Clerk to assess eligibility for county assistance, review applications, and maintain detailed financial records. You will engage with applicants in person or remotely, collect information, verify assets and income, and ensure compliance with Idaho Code.

You’ll join a team dedicated to fair, transparent public service. The role emphasizes accuracy, discretion, and effective communication with the public, landlords, and internal departments

Qualifikationen

• Bachelor’s degree or two years in a human service environment.
• Maintenance of Idaho Notary Public Commission, within six months of hire.
• Experience handling confidential information and sensitive interviews.
• Ability to manage a workload with competing priorities.

Aufgaben

• Conduct sensitive fact-finding interviews to determine eligibility.
• Collect outstanding account balances via phone, email, and mail.
• Serve as front-facing contact for public on assistance applications.
• Document cases and gather information from multiple sources.
• Interpret Idaho Code to determine county assistance eligibility.
• Prepare vouchers and post revenue items for payment.

Kenntnisse

Communication

De-escalation

Confidentiality

Customer service

Ausbildung

Bachelor’s Degree

Notary Public Commission ( Idaho )

Experience in human services

Tools

MS Office Suite

Recordkeeping software

Data entry systems

Jobbeschreibung

:The Ada County Clerk’s Office, proudly named one of Idaho’s Best Places to Work multiple years in a row, is driven by a passion for public service and building trust in government. Our culture is rooted in kindness, joy, innovation, transparency, and a focus on what matters most: our customers and each other. If you have both the heart and the drive to serve the public, we’d love to meet you.

The Ada County Clerk’s Office is a great place to work! Within Ada County, there are more than 2000 employees dedicated to enhancing our community’s quality of life. Within the Clerk’s Office there about 200 employees and this is an exciting opportunity to join a team that’s making a real impact every day.

Why Work With Us?

We offer a competitive Total Rewards package that adds approximately 40% to your base salary, including:

• Comprehensive medical, dental, and vision coverage
• Generous vacation and sick leave starting day one
• 11 paid holidays each year
• One of the nation’s top state retirement systems (11.96% employer contribution)
• 457(b) plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and wellness programs
• Ongoingtraining opportunities

What We Do

The Ada County Clerk’s Office serves the community through five divisions:Court Clerks, Recorders, Auditors, Elections, and Community Programs. If you have ever voted, filed court documents, obtained a marriage license, applied for rental assistance or researched how your property tax dollars are spent, you’ve experienced our work firsthand. We do our best each and every day to make sure Ada County citizens have a smooth and efficient experience with our office.

Ada County Clerk's Office

POSITION GENERAL SUMMARY:

Indigent Services helps provide temporary assistance to certain community members who qualify by helping pay for cremation, certain utilities, and rent. This position reviews applications for county assistance to determine eligibility pursuant to Idaho Code, and maintains detailed financial records of the Indigent Services Office, including collection of account balances on approved applications. The position is located in the Ada County Clerk’s Office, Community Programs, Indigent Services Division.

DISTINGUISHING FEATURES OF THE CLASS:

• Conducts and documents sensitive fact-finding interviews to determine eligibility for Ada County Indigent Services pursuant to Idaho Code;
• Collects outstanding account balances on previous approved applications via phone, email and other correspondence;
• Acts as front-facing contact for the public in order to receive rental, utilities, cremation and some property tax, settlement, and trash hardship applications and communicate with applicants in person, over the phone, and via mail or electronic written communication;
• Documents and develops cases by gathering information from a variety of individuals and information sources;
• Communicates with landlords, family members and others to verify expenses, assets, income, and resources of applicants, i.e. rental, residency, employment verification, etc.;
• Reviews applications and findings for completeness and accuracy;
• Determines eligibility for county assistance by interpreting and applying Idaho Code;
• Creates and presents written findings of cases for recommendation to the Ada County Board of Commissioners;
• Recommends and participates in development and implementation of policies and procedures for monitoring program utilization;
• Assists in the appeals process, including but not limited to assembling information and representing Ada County in appeal hearings;
• Prepares vouchers necessary to generate payments to approved vendor requests for payment;
• Checks invoices, vouchers, and statements received;
• Posts and balances revenue items and cash receipts to appropriate accounts;
• Audits bank statements;
• Records liens and runs case histories or reimbursement reports as required; Educatesapplicants on liens and reimbursement processes;
• Operates computer terminals or office equipment and personal computers for daily posting;
• Prepares correspondence in conjunction with the investigation;
• Maintains records with a high level of accuracy, as records and expenditures are subject to annual audit.

ADDITIONAL FUNCTIONS:

• Provides forms/applications for the programs of the office to the public;
• Files documents;
• Create form letters;
• Performs a wide variety of clerical account keeping and related tasks;
• Performs related functions as required.

• Bachelor’s Degree from an accredited university OR two years of experience working in a human service environment or related field OR any equivalent combination of education, training and experience which would enable the incumbent to perform the essential job functions;
• Maintenance of Idaho Notary Public Commission, including the ability to be commissioned within six months of hire, is required;
• Experience dealing with individuals in stressful situation from varying cultural/socioeconomic backgrounds with the ability to de-escalate emotionally charged situations;
• Experience applying written policies and criteria and determining qualifications for services or benefits;
• Experience managing a workload with conflicting priorities;
• Skill of compiling, analyzing, and interpreting data, and developing recommendations;
• Skill in developing trust, confidence, and cooperation with staff and outside stakeholders;
• Skill of providing verbal and written communication of findings to internal and external entities;
• Knowledge of modern office equipment, practices and procedures, including but not limited to the operation of a personal computer and MS Office Suite;
• Knowledge of English grammar, spelling and punctuation, basic arithmetic, and business math;
• Ability to learn entering and retrieving data using a computerized records system;
• Ability to occasionally prepare reports that present conclusions and supporting data in a clear and concise manner;
• Ability to maintain confidentiality and exercise sound judgement under pressure;
• Ability to grasp the relationship between numbers, accounts and items in accounts;
• Ability to learn and understand Idaho Code;
• Ability to understand and carry out complex verbal and written directions;
• Ability to communicate effectively with others and function as part of a team to accomplish tasks and goals;
• Ability to handle money (currency, coin, and checks).
• Experience conducting and documenting sensitive fact-finding interviews preferred;
• Knowledge of medical, legal, and insurance terminology preferred;
• Ability to type 50 words per minute or more is preferred;
• Ability to learn keeping fiscal aspects of accounts.

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• Requires sitting at a desk for long periods of time, up to 8 hours, and ability to lift 20 lbs.;
• Requires frequent repetitive movement of the wrists, hands, and/or fingers;
• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks.

DISCLAIMER:

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran’s Preference for all County jobs except for those deemed “key positions” in accordance with Title 65, Chapter 5 of Idaho Code.