Public Benefit Specialist

Ensemble Health Partners; Suffolk (VA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Paid certifications

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking a Patient Access Associate to screen uninsured patients for Medicaid eligibility and related programs. The role is on-site at Bon Secours - Maryview Medical Center in Portsmouth, VA.

You will guide applicants through the submission process, communicate required documents, and track submissions to support timely billing and adjustments. Prior experience in healthcare finance and strong communication are preferred.

Qualifications

• 1–2 years of experience in healthcare customer interactions or hospital financial issues.
• Inquisitive mindset with openness to innovation, including AI to improve processes.
• Understanding of revenue cycle concepts such as eligibility, billing and denials.

Responsibilities

• Interview uninsured/under-insured patients to determine Medicaid eligibility.
• Assist with application processes and ensure accurate submissions.
• Follow up on submitted applications to ensure timely billing and adjustments.
• Maintain documentation in patient accounting systems and coordinate with caseworkers.

Skills

Customer service

Healthcare billing

Communication

Medicaid eligibility

Insurance verification

Education

High School Diploma or GED

Tools

Patient accounting systems

Job description

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity:CAREER OPPORTUNITY OFFERING:Bonus IncentivesPaid CertificationsTuition ReimbursementComprehensive BenefitsCareer AdvancementThis position pays between $18.65 - $20.50 per hour based on experience**This Position is located On-Site at Bon Secours - Maryview Medical Center in Portsmouth, VA**Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program. Assists with application processes to facilitate accurate and appropriate submissions. Follows-up on submitted applications to insure timely billing or adjustment processing.Essential Job Functions:Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissionsEffectively communicating with the patient to obtain documents that must accompany the applicationFollowing submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment postingDocumenting all relevant actions and communication steps in assigned patient accounting systemsMaintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisorsDeveloping and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.Other job duties as assigned.Employment Qualifications:Minimum years and type of experience:1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues.Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.Other knowledge, skills, and abilities preferred:Understanding of Revenue Cycle including admission, billing, payments and denials.Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes.Patient Access experience with managed care/insurance and Call Center experience highly preferred.Minimum Education:High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.Certifications:CRCR within 9 months of hire. (Company Paid)Join an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail] posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – Ensemble