Public Assistant Case Manager

Egis in the U.S.; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Egis in the U.S. is seeking a Case Manager to facilitate services related to a federally funded program in Indiana. This role involves assisting applicants with intake processes, managing documentation, and providing customer support. Ideal candidates will have strong interpersonal skills and experience in customer service, with additional benefits including health insurance, a 401(k) plan, and generous paid time off.

Benefits

Health, dental, and vision insurance

401(k) plan with company match

Paid Time Off (PTO) package

Flexible schedules available

Educational assistance / Tuition Reimbursement

Qualifications

• Strong customer service background, previous case management experience preferred.
• Excellent communication skills, both verbal and written.
• Detail-oriented with strong time management skills.

Responsibilities

• Assist applicants with intake forms and eligibility documentation.
• Compile financial and eligibility data for processing.
• Provide professional customer service regarding program requirements.

Skills

Organizational skills

Interpersonal skills

Problem-solving skills

Analytical skills

Customer service expertise

Job description

Company Description

An international player in construction engineering and mobility services, Egis offers a unique global offer combining consulting, engineering and infrastructure operation. Our capacity for innovation allows us to respond to the challenges of the climate and digital world, offering solutions and recognized expertise in the transport and mobility, sustainable city, building, water, environment and energy sectors. The Egis Group has more than 50 years of experience, presence in more than 100 countries, and over 20,000 employees around the world

Job Description

Responsible for the facilitation of case management services related to a federally funded program within the State of Indiana. Specific duties include:

• Communicate one-on-one with applicants to assist in completion of intake forms and applications for the program.
• Assist and advise homeowners with locating the proper documentation required for eligibility.
• Compile applicant financial, proof of hardship, and home ownership or lease information, and other eligibility and income documentation.
• Communicate with homeowners and answer questions about documentation and eligibility requirements.
• Collect, compile, analyze, report, and maintain necessary data in program tracking systems for statistics and reporting.
• Data Entry, tracking, and analyses within the specialized software systems designed to manage program workflow, applicant data, and provide statistical reporting as necessary.
• Ability to work with and respond to routine inquiries from external and internal sources about standard correspondence, program eligibility, missing documentation, statistical reporting, or other issues that may arise.
• Must provide professional customer service and advice with a basic understanding of program requirements, other government programs, paycheck verification processes, and program timelines.
• Gather and package entire applicant file and all supporting documents for close out.
  
  
  

Qualifications

• Patience, empathy, excellent organizational skills, and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.
• Previous case management experience a plus.
• Call center or customer service experience required.
• Demonstrated customer service expertise and proven ability to effectively communicate both verbally and in writing.
• Excellent time management skills with a proven ability to multi-task and meet crucial deadlines.
• Experience working with grant-funded programs a plus.
  
  
  

Additional Information

WHY JOIN EGIS?

• Opportunity to participate in a full range of employee benefits including, health, dental, vision, disability, and life insurance beginning the first day of the month following the first 30 days of continuous employment.
• 401(k) plan beginning the first day of the month following 90 days of continuous employment with 4% company match.
• Gracious Paid Time Off (PTO) package with increased accrual rates with tenure, along with 9 paid holidays.
• Competitive wages and potential bonus opportunities offered.
• Flexible schedules and potential hybrid schedules offered.
• Paid parental leave offered beginning the first day of the month following the first 30 days of continuous employment.
• Educational assistance / Tuition Reimbursement.
  
  
  

An affirmative action participant EOE M/F/D/V/SO