Public Areas/Mini Bar Attendant

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Complimentary nights

Discounted nights for friends & family

Free parking

Headspace wellbeing

Retail discounts

Job summary

Hyatt Hotels Corporation operates Hotel Daphne in the Houston Heights, a beloved guest destination. We seek a friendly Housekeeping Room Attendant to join a dedicated team focused on welcoming guests and maintaining pristine spaces.

You will uphold hotel standards, assist guests with requests, and help stock amenities and mini bars. This role offers opportunities for growth and reliable scheduling within a vibrant hospitality environment.

Qualifications

• High school education preferred.
• One year of related hospitality or service experience preferred.
• Ability to read and understand safety rules and operating instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of guests or employees.
• Basic computer skills and ability to learn hotel operating systems.

Responsibilities

• Maintain cleanliness, organization, and presentation of all public areas and Back of House spaces.
• Provide professional, friendly, and engaging service to guests and team members.
• Complete all shift checklists and daily assignments.
• Enter guest rooms to replenish mini bar inventory and charges.
• Record mini bar charges and maintain inventory controls.
• Stock and organize mini bar supplies per standards.
• Communicate maintenance or safety concerns to management.
• Assist guests with housekeeping requests promptly and courteously.
• Clean assigned guest rooms per hotel standards and occupancy needs.
• Maintain linens, cleaning supplies, and amenities inventories.

Skills

Communication skills

Conflict resolution

Guest services

Politeness

Education

High school diploma or equivalent

Tools

Hotel operating systems basics

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Hotel Daphne seeks an enthusiastic Housekeeping Room Attendant to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

We’re Proud to Offer Exceptional Benefits, which Include

• Medical, Dental, Vision, 401K with company match
• Complimentary & Discounted Nights, Friends & Family Room Rates
• Free parking
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers Apple, AT&T, Verizon, Headspace and many more!

The Role

The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies, procedures, and expectations. All team members are expected to greet guests in close proximity and make each feel important by providing a genuine welcome.

A Public Areas & Mini Bar Attendant must develop and maintain the company's culture, values, and reputation in the public eye and with all team members, guests, vendors, and partners.

• Ensure the cleanliness, organization, and presentation of all public areas, exterior spaces, and Back of House areas throughout the property
• Consistently offer professional, friendly, and engaging service to guests and team members
• Complete all assigned shift checklists and daily assignments
• Enter guest rooms during stays and after departure to replenish, inventory, and account for mini bar consumption
• Accurately record mini bar charges and maintain proper inventory controls
• Stock and organize mini bar inventory and supplies according to established standards
• Communicate maintenance concerns, safety hazards, and repair needs to the appropriate manager or supervisor
• Accommodate guest requests for housekeeping items or additional supplies in an expedient and courteous manner
• Cleans assigned guest rooms as directed, ensuring all work meets hotel standards while supporting occupancy demands and operational requirements.
• Maintain inventory of linens, cleaning supplies, guest amenities, and mini bar products to ensure adequate par levels

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.

Qualifications

High school education preferred

• One (1) year related experience in hospitality or service industry preferred
• Must be able to speak, read, write, and understand the primary language(s) of the workplace
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of employees or guests
• Basic computer skills and ability to learn hotel operating systems

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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