Public Areas Attendant - Embassy Suites Downtown GR

suburbaninns; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Hotel discounts

PTO

Health insurance

Flexible schedules

Holiday pay

Volunteer time off

Advancement opportunities

Parental leave

EAP

Job summary

Embassy Suites Downtown GR is seeking a Public Areas Attendant for part-time shifts, requiring weekend availability. Starting wage is $16/hour, with full-time benefits listed for eligible team members.

The role emphasizes maintaining clean public hotel areas and delivering Hilton-standard guest service. Responsibilities include greeting guests, ensuring areas meet cleanliness standards, and assisting with room service returns and housekeeping tasks as needed.

Qualifications

• Ability to interpret and extract information; perform arithmetic; good communication skills.
• Formal education: none required.
• Hazard communication training (Hazcom) and Bloodborne Pathogen Training may be required.

Responsibilities

• Greet guests in a friendly manner and ensure they feel welcome.
• Clean and maintain all public hotel areas according to standards.
• Mop, sweep, vacuum floors; wipe surfaces; dust fixtures; clean pool area furniture.
• Return room service trays and assist with laundry as needed.
• Keep storage rooms organized and report needs to supervisor.
• Maintain consistent attendance and follow Suburban Inns processes.

Job description

The Embassy Suites Downtown GR is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join one of the best teams in the Hospitality Industry!

• Shifts: Need someone for first shift (weekend availability is a must) for this part-time position
• Starting Wage: Pay starts at $16/hour
• Position canbe usedas a paid internship

Position Summary:

As a Public Areas Attendant you would be responsible for the cleaning and overall appearance of all public areas in the hotel, while following Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Clean public areas according to Suburban Inns and Hilton standards
  • Mop, sweep, and vacuum all floors
  • Wash all surface areas (windows, doors, counters, etc.)
  • Dust all surface areas (floorboards, windowsills, handrails, etc.)
  • Wipe down tables and chairs in pool area
  • Empty all garbage cans
  • Complete extra tasks assigned (storage rooms, etc.)
• Return any room service trays to the break room
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Bring all dirty laundry to the laundry room
• Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
• Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
• Assist in keeping all storage rooms organized
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience: None

License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)

Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Hair must be kept well-groomed. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.