Public Area Attendant

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 71,635,000 - 97,424,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

401(k) Retirement Plan with Company匹

Paid Time Off & Paid Holidays

Job summary

Millennium Hotels & Resorts, a premier hospitality group, seeks a Public Area Attendant at M Social Sunnyvale in Sunnyvale, CA. You will maintain pristine public spaces to ensure a welcoming guest environment from arrival to departure.

Responsibilities include cleaning lobbies, restrooms, and common areas, assisting guests, and complying with safety protocols. Prioritize detail, teamwork, and flexible scheduling to support a vibrant hotel experience.

Qualifications

• Passion for hospitality and delivering exceptional guest service.
• High school diploma or equivalent preferred.
• Good English language communication skills; bilingual abilities are a plus.
• Ability to work independently and manage time effectively.
• Flexibility to work mornings, evenings, weekends, holidays, and varying shifts.

Responsibilities

• Public Area Cleaning of lobbies, corridors, restrooms, and meeting spaces.
• Maintain appearance and presentation of public hotel spaces.
• Greet guests and respond to requests in a courteous, professional manner.
• Follow safety procedures and properly store cleaning supplies.
• Collaborate with other departments to support events and daily operations.
• Operate cleaning equipment safely and report maintenance issues promptly.

Skills

Hospitality passion

Guest service

Attention to detail

Time management

Organizational skills

Independence

Flexibility

Basic English

Education

High school diploma or equivalent

Job description

Join the Team at M Social Sunnyvale

Hotel Name: M Social Sunnyvale

Location: Onsite - Sunnyvale, CA

Salary Range: $25.00 Hourly

At M Social Sunnyvale, we don't just welcome guests— we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial - Taking ownership and acting with agility
• Innovation & Progressive - Continuously improving how we operate and serve
• Solutions & Results Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role

As our Public Area Attendant, you will be responsible for maintaining the cleanliness, appearance, and overall presentation of the hotel's public spaces. Your work ensures that every guest experiences a clean, inviting, and well-maintained environment from the moment they arrive until the time they depart.

This role is ideal for someone who takes pride in creating beautiful spaces, enjoys staying active, and is committed to delivering exceptional hospitality through attention to detail and outstanding service.

Your Impact - Public Space Excellence

You will play a vital role in creating a positive first impression for our guests by maintaining immaculate public areas throughout the hotel. Your dedication to cleanliness, organization, and service helps reinforce the vibrant M Social guest experience while supporting the overall success of hotel operations.

What You'll Be Doing

Public Area Cleaning

• Clean and maintain hotel lobbies, corridors, elevators, restrooms, meeting spaces, fitness center, offices, and other public areas
• Vacuum, sweep, mop, dust, polish, and sanitize all assigned areas
• Clean windows, mirrors, glass doors, furniture, fixtures, and decorative surfaces
• Empty trash and recycling receptacles and replace liners as needed
• Maintain exterior entrances and other designated outdoor areas to hotel standards

Appearance & Quality

• Conduct routine inspections of public areas to ensure cleanliness and presentation standards are maintained
• Replenish guest supplies in public restrooms and common areas
• Report maintenance issues, damaged furnishings, or safety hazards promptly
• Ensure all areas remain clean and guest-ready throughout the day

Guest Service

• Greet guests with a friendly and professional demeanor
• Respond promptly to guest requests or direct guests to the appropriate department
• Maintain a courteous, helpful attitude while working in guest-facing areas
• Assist in creating a welcoming and comfortable environment for all visitors

Safety & Compliance

• Follow all OSHA guidelines, hotel safety procedures, and chemical handling protocols
• Safely operate cleaning equipment and machinery
• Properly store cleaning supplies and equipment after each shift
• Report unsafe conditions or incidents immediately
• Follow lost-and-found procedures and maintain guest confidentiality

Team Collaboration

• Work closely with Housekeeping, Engineering, Front Office, Food & Beverage, and Banquets to maintain hotel appearance
• Assist Room Attendants and Housepersons when operational needs require
• Communicate effectively regarding cleaning priorities and maintenance concerns
• Support special events, meetings, and high-traffic periods by maintaining cleanliness throughout the property

Inventory & Equipment

• Maintain cleaning carts and equipment in clean, organized, and safe working condition
• Monitor supply levels and notify supervisors when replenishment is needed
• Properly use floor care equipment, vacuums, extractors, and other housekeeping tools
• Assist with deep cleaning projects and seasonal cleaning schedules

Requirements

• Passion for hospitality and delivering exceptional guest service
• Strong attention to detail and commitment to cleanliness
• Ability to work independently while maintaining productivity
• Excellent time management and organizational skills
• Positive attitude and dependable work ethic
• Flexibility to work mornings, evenings, weekends, holidays, and varying shifts

Technical / Role-Specific Requirements

• Previous housekeeping, janitorial, or custodial experience preferred but not required
• Knowledge of commercial cleaning techniques, chemicals, and equipment is a plus
• Ability to safely operate floor care equipment and cleaning machinery
• Ability to follow written and verbal instructions
• Basic English communication skills; bilingual abilities are a plus

Preferred Qualifications

• Previous experience in a hotel, resort, or commercial facility preferred
• Experience maintaining high-traffic public spaces is highly desirable
• Familiarity with hospitality cleanliness standards is a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequently bend, kneel, reach, push, pull, and lift up to 50 pounds
• Ability to push cleaning carts and operate floor care equipment
• Comfortable performing repetitive physical tasks in both indoor and outdoor environments

Education

• High school diploma or equivalent preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.

Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.