Public Area Attendant

SCP Hotel; Oregon (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hotel as a Public Area Attendant, where your role is crucial to maintaining guest satisfaction and a welcoming atmosphere. This position involves cleaning public spaces, addressing guest needs, and ensuring safety protocols are upheld. Be part of a fun and dedicated team in a dynamic environment that values work-life balance.

Benefits

Competitive pay

Benefits package

Referral program

Qualifications

• Ability to read, write, and speak English; fluency in other languages beneficial.
• Ability to follow instructions and work flexible hours.
• Professional appearance and conduct.

Responsibilities

• Clean and maintain all public areas of the hotel.
• Anticipate guest needs and resolve complaints.
• Promote cleanliness, safety, and guest satisfaction.

Skills

Coordination

Multi-tasking

Empathy

Guest Relations

Job description

Description

Public Area Attendant

The Public Area Attendant is the sprucer-upper extraordinaire. They are primarily responsible for cleaning and maintaining all public areas in accordance with all housekeeping procedures and standards. The Public Area Attendant works and communicates with supervisors, inspectors, and other members of the housekeeping team to promptly attend to the atmosphere and environment at SCP Hotels.

*Work alongside a hardworking, fun, and tight-knit team.

*Competitive pay & benefits with the opportunity for personal and professional growth.

It is important for us that you do what you love to do inside and outside of work. We value YOU, your mind, your spirit, and the balance between work and LIVING. We would also love for you to work with your friends and family. We have a generous referral program and want you to have a blast at work with your colleagues.

You and Your Opportunity:

Are the Master of Ceremonies, the fixer-upper of space and time, the orchestrator of ambiance? You love the finishing touches. You take ownership of your work and the spaces in which you occupy. You spot things that no one else does. You are that one friend who offers to help people move. You love to create warmth, make people feel comfortable, and offer service wherever you go.

What You Will Tackle:

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow hotel policies regarding lost and found items.
• Adhere to hotel requirements for guest and team member accidents, injuries, and emergencies.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Ensure that all areas of the hotel are clean and tidy to create a fresh and inviting atmosphere for guests.
• Clean all public areas (hallways, elevators, lobby, vending and laundry areas, etc.) while following safety and security procedures.
• Clean and maintain the lobby, entrance doors, and bell trolleys.
• Maintain extra areas above daily quota upon request.
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
• Assist Guest Room Attendants with moving heavy furniture and/or equipment.
• Respond to guest requests from housekeeping or other departments.
• Assisted in maintaining hotel inventory of supplies, linens, and other amenities.
• Assist with setting up and tearing down special events and/or banquets.
• Assist housekeeping staff with laundry removal and unit cleaning.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to follow verbal and written instructions accurately.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Must deal effectively and interact well with guests, vendors, and team members.