Public Area Attendant

SHG Operations, LLC; Irvine (CA); On-site; USD 21,025 - 29,945; Part time

Job summary

SHG Operations, LLC is seeking a Housekeeping Attendant in Irvine, California. The role involves cleaning and maintaining public areas, responding to guest complaints, and reporting maintenance issues. Candidates should possess strong communication skills and a positive attitude.

This position may require varying schedules, including weekends and holidays. While no formal education is required, prior experience in a hotel is preferred. Join our team to support guest satisfaction and uphold cleanliness standards.

Qualifications

• Prior housekeeping experience in a hotel environment preferred.
• Requires ability to serve needs of guests through verbal interactions.
• Ability to read and comprehend simple instructions.

Responsibilities

• Clean floors, furniture, and public areas according to procedures.
• Thoroughly clean restrooms and report maintenance needs.
• Resolve guest complaints and report any suspicious activities.

Skills

Strong communication skills

Interpersonal skills

Basic math skills

Positive attitude

Professional demeanor

Education

No formal education required

Job description

Hourly rate: $18.50 per hour.

What You Will Accomplish

• Sweeps, mops and vacuums floors in assigned areas according to department procedures.
• Dusts all furniture, pictures and shelves.
• Polishes wood, marble and other materials in public view.
• Cleans glass windows, doors and partitions.
• Empties trash receptacles and replaces trash bags.
• Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
• Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• May assist with other housekeeping duties as needed.
• Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

What You Will Bring

• Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies.
• Reports damage, mechanical deficiencies, suspicious activities or theft.
• Great If you have No formal education required.
• Prior housekeeping experience in a hotel environment preferred.
• Requires ability to serve needs of guests through verbal interactions.
• Requires ability to use discretion with confidential/sensitive information.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
• Work schedules will include working on holidays, weekends and alternate shifts.
• Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.
• Completes required training as scheduled.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.