Public Area Attendant

The Osthoff Resort; Elkhart Lake (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated Public Area Attendants to maintain cleanliness and enhance guest experiences. This role involves cleaning various public areas and responding to guest needs with a cheerful demeanor. The ideal candidate will thrive in a supportive environment that values work-life balance and offers competitive pay, medical benefits, and flexible scheduling. Join a passionate team committed to delivering outstanding service in a beautiful lakeside resort setting, where your contributions will make a meaningful impact on guests' experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Matching

Resort-wide Discounts

Flexible Scheduling

Qualifications

• Must possess a positive attitude and a willingness to create meaningful guest experiences.
• Ability to multi-task in a fast-paced environment and work independently.

Responsibilities

• Clean public areas including restrooms, sitting areas, and hallways.
• Promote service principles by resolving guest inquiries and complaints.

Skills

Housekeeping Experience

Time Management

Customer Service

Ability to Work Independently

Education

High School Diploma

Job description

The Public Area Attendant position is responsible for maintaining public area restrooms, sitting areas, and hallways. Public Area Attendants help create the best experience possible to resort guests, ensuring the resort is above cleanliness expectations and supporting the AAA Four Diamond brand expectation.

Duties and Responsibilities

• Clean public area restrooms, sitting areas, guest laundry rooms, stairwells, and hallways
• Mop tile floors and vacuum carpeting
• Perform seasonal duties, including washing exterior windows, wiping patio tables, and cleaning the beach restrooms twice per day
• Deep clean during the off season
• Answer radio calls and assist with guest needs
• Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
• Assist coworkers as needed
• All other duties as assigned

**There are both seasonal and year-round positions available, full or part-time.

Qualifications

• Education: High School Diploma preferred
• Some housekeeping experience required
• Must be able to work most weekends during summer and some holidays
• Must be able to work the shift of 6 am to 2:30 pm
• Comfortable working independently and within a team
• Ability to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
• Ability to lift and move up to 25 pounds
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful and professional demeanor towards guests and other team members
• Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
• Be able to work and multi-task in a fast-paced environment
• Possess great time management skills, with the ability to think on the spot
• Ability to learn quickly and accurately

Why Work at the Osthoff Resort?

The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.