Public Area Attendant

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Public Area Attendant responsible for maintaining cleanliness in public spaces and providing exceptional customer service. Candidates should have strong communication skills and ideally a high school diploma. Join us in delivering the best experience under our BEST Service Standards and enjoy a dynamic work environment.

Qualifications

• Must be 18 years of age or older.
• Previous customer service experience preferred.
• Must be familiar with proper use of all cleaning equipment and chemicals.

Responsibilities

• Maintain cleanliness of public areas in-house facilities.
• Provide clean ashtrays regularly in casino/lobby.
• Disinfect bathrooms and inspect for cleanliness.

Skills

Communication

Customer Service

Education

High school diploma or its equivalency

Tools

Cleaning equipment

Job description

The Public Area Attendant will be responsible for the cleanliness of all public areas and both front and back of house areas according to casino standards. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Maintain the cleanliness of the in-house facilities.
2. Empty and provide clean ashtrays in the casino and hotel lobby on a regular basis.
3. Clean, wash and disinfect all floors, sinks and commodes of bathrooms and conduct routine inspection of bathrooms to ensure consistent cleanliness.
4. Wipe and clean all gaming devices on a regular basis.
5. Discard soiled cups, etc., throughout casino on a regular basis.
6. Responsible for the attending to the cleaning and stocking needs of assigned areas of the casino.
7. Must work with various cleaning agents.
8. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
9. Provide exceptional 4 Diamond customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
10. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
11. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
12. Attend all necessary meetings.
13. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency preferred.
3. Previous customer service experience preferred.
4. Must be familiar with proper use of all cleaning equipment and chemicals.
5. Previous housekeeping experience a plus.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino.
2. The employee is also required to climb or balance; stoop, kneel, crouch or crawl.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

$15.50

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

About Seneca Gaming Corporation

Welcome to Seneca Gaming Corporation!

We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play.

Our dedication to this mission is reflected in our BEST Service Standards!

We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation.We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!

If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Gaming the best place to work and play.

Thank you for considering Seneca Gaming Corporation. We look forward to receiving your application and learning more about how you can contribute to our outstanding team.

Warm regards,

The Seneca Gaming Corporation Team

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