Public Area Attendant

Viejas Casino & Resort; Alpine (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Viejas Casino & Resort is seeking a Public Area Attendant to maintain cleanliness in hotel lobbies, restrooms, corridors, and public areas. You will assist guests with questions and report maintenance needs to the appropriate department.

Responsibilities include deep cleaning, operating cleaning equipment, and ensuring a safe, hazard-free work environment while upholding company policies. Flexibility to work day or evening shifts, weekends, and holidays is required.

Qualifications

• High school diploma or GED required or preferred.
• 3+ months of related experience and/or training.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Deep clean lobbies, restrooms, corridors, and public areas.
• Maintain cleanliness of carpets, windows, floors, and furniture.
• Operate cleaning equipment and report maintenance issues.
• Assist guests with questions and directions.
• Handle guest complaints promptly or escalate to management.
• Follow safety programs and adhere to policies and procedures.

Skills

Housekeeping

Guest service

Multitasking

Teamwork

Flexibility

Education

High school diploma or GED

Job description

Job SummaryThe Public Area attendant is responsible for the overall cleanliness and maintenance of the hotel lobbies, restrooms, restaurants, corridors, elevators, and other areas that are in view of the guest. In addition, the attendant will assist guests with questions about the resort, report any maintenance issues to the Maintenance Department, and assist with maintaining the safety and security of all guests.Job Description• Deep cleans carpet, windows, floors, corridors, upholstery, and drapes. • Operates machinery such as vacuums, pressure washers, carpet extractors, etc. • Reports maintenance issues such as burnt out light bulbs or damage to furniture, or fixtures. • Ensures windows and doorways and furniture are free of fingerprints and smudges. • Ensures that furniture and hard surfaces are clean and organized, and floors are free of debris. • Notifies supervisor of carpet stains that cannot be removed and equipment malfunctions. • Attends brief staff meeting for update on ongoing hotel activities and promotions. • Participates in company’s safety program and may instruct others in the proper and safe practices. • Responds to requests and resolves internal and external guests’ complaints in a timely manner or refers to the appropriate management team. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines • Performs other duties as assigned. • Does not provide supervision to other team members. • High school diploma or general education degree (GED) preferred. • Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided). • Three or more months of related experience and/or training. • Must be age 21 years of age or older. • Familiar with housekeeping, including sanitation, laundry operation, and guest service. • Knowledge of how to use and maintain cleaning equipment. • Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. • Ability to multitask and work well under stress. • Must be a self-starter, value teamwork, and able to adjust to change. • Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.Hiring PreferenceThe Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.