PUBLIC AID ELIGIBILITY ASSISTANT

State of Illinois; Decatur (IL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Pension Program

Health, Life, Dental and Vision

Paid Holidays

Paid Vacation Time

Job summary

State of Illinois seeks a Public Aid Eligibility Assistant in the Macon FCRC Office to perform routine casework support, screen applications, sort documents, and maintain confidentiality. The role includes receptionist duties, data entry into eligibility systems, and providing support to staff under supervision.

The position requires a high school diploma or equivalent and at least one year of clerical experience in DHS or equivalent training.

Qualifications

• Requires high school diploma or equivalent.
• Requires one year of clerical supportive experience in the Department of Human Services or equivalent training and experience.

Responsibilities

• Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the office.
• Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Clerical experience

Education

High school diploma or equivalent

Job description

Merit Comp Code

Job Requisition ID: 59148Opening Date: 10/13/2026
Closing Date: 10/26/2026
Agency: Department of Human Services
Class Title: PUBLIC AID ELIGIBILITY ASST - 35825Skill Option: None Bilingual Option: None
Salary: Anticipated Salary: $4,144 - $5,429 per month ($49,728 - $65,148 per year)
Job Type: Salaried
Category: Full Time Number of Vacancies: 2
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME
Merit Comp Code
Work Hours : Monday - Friday, 8:30am - 5:00pm, 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability : It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location : 1027 N Water St, Decatur, Illinois, 62523
Division of Family and Community Services
Region IV
Macon FCRC Office/Macon County
Work County : Macon
Agency Contact : [e-mail]
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in the Macon FCRC Office. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the office. Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.

Essential Functions

• Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the office.
• Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of high school.
• Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.

About The Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is the respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
  • Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).