PTS Support Technician – Ocala, FL

Publix; Lakeland (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking an IT Support Technician to provide technical support in the Ocala, FL area. The role involves hardware maintenance, installation, and troubleshooting, requiring strong analytical skills and a background in IT. Candidates should have an associate degree and at least one year of technical support experience. This position offers a comprehensive benefits package, including stock ownership and health plans.

Benefits

Employee stock ownership plan

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Short- and long-term disability insurance

Free hot lunches

Holiday Bonus

Qualifications

• 1+ years of PC/Technical support experience.
• Basic understanding of IT hardware and industry standards.

Responsibilities

• Provide IT technical support for the Ocala, FL area.
• Repair and preventive maintenance of IT hardware.
• Installation and lifecycle management of IT equipment.

Skills

Analytical skills

Troubleshooting skills

Cable management

Installation skills

Education

Associate degree in Information Technology

Job description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune’s 100 Best Companies to Work For list.

This position will provide IT technical support for the Ocala, FL area to include primarily repair and preventive maintenance, and the installation and lifecycle of IT hardware, encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems. Work schedule will largely be 8:00 am – 4:30 pm at least five days per week and will include weekends and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Required Qualifications

• Candidate must live in the Ocala, FL area or must be willing to relocate there upon acceptance of the position
• Associate degree in Information Technology, or equivalent experience
• 1+ years of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Ability and willingness to be on call, weekends and holidays as needed
• Ability to lift 75+ lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

Preferred Qualifications

• Certifications in the field of electronics or Computer Science such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment
• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Short- and long-term disability insurance
• Free hot lunches (buffet-style) at facilities with a cafeteria

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***