PTS Support Technician - Louisville/Lexington, KY

Publix; Lexington (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology team at Publix Super Markets, Inc., is seeking a PTS Support Technician in Lexington, KY. The role involves providing IT support across various locations, maintaining hardware like servers and desktops, and requires a flexible schedule. Ideal candidates will possess a solid technical background and be prepared to handle a range of tasks under varying conditions.

Qualifications

• 1+ year of PC/Technical support experience.
• Basic understanding of Windows Operating Systems.
• Must have a valid driver license and maintain an excellent driving record.

Responsibilities

• Provide IT technical support for the Louisville/Lexington area.
• Perform repairs and preventive maintenance of IT hardware.
• Travel between retail stores to perform on-site work.

Skills

Analytical and troubleshooting

Cable management

Computer and electronic equipment installation

Good organizational skills

Time management

Problem-solving

Verbal communication

Written communication

Education

Associate degree in information technology

Tools

Active Directory

Job description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.

The Publix Technology Services (PTS) Support Technician will provide IT technical support for the Louisville/Lexington, KY area to include primarily the repair and preventive maintenance (encompassing servers, desktop computers, printing, point of sale, barcode scanners, weighing devices, and networking systems), but also the installation and lifecycle of IT hardware. This position supports Publix retail stores and involves traveling between them to perform on-site work. Shifts for this position are variable, based on the demands of current projects, and will involve overnight, evening, early morning, and/or daytime work depending on the task. Workdays will vary and include working a weekend rotation. This position will augment support in other areas when needed.

• Candidate must live in the Louisville/Lexington, KY area, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology or equivalent experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Ability and willingness to work an overnight schedule, occasionally for extended periods
• Ability and willingness to be on call, weekends and holidays as needed
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools
• Flexible and able to multitask, prioritize, and manage time efficiently on multiple projects

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment
• Good organizational, time management, problem-solving and analytical skills
• Good verbal and written communication skills
• Must be able to work independently and as part of a team
• Able to work under pressure to meet deadlines