PTS Service Technician - Louisville/Lexington, KY

Publix Super Markets; Louisville (KY); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Stock ownership plan

Share purchase plan

401(k) retirement savings

Health, dental and vision plans

Paid Time Off

Parental Leave

Disability insurance

Tuition reimbursement

Free hot lunches

Résumé du poste

Publix Super Markets, Inc. is looking for a Publix Technology Services (PTS) Service Technician to provide IT hardware support in the Louisville/Lexington, KY area.

This role includes installation, repair, and preventive maintenance of IT hardware across Publix stores, with routine daytime hours and on-call rotations. The position requires travel between stores, a valid driver's license, and the ability to lift up to 75 lbs.

Qualifications

• Associate degree in IT or equivalent technical experience.
• 1+ year of PC/technical support experience.
• Basic understanding of IT hardware and Windows OS.
• Ability to lift up to 75 lbs. and work in confined areas.

Responsabilités

• Install, repair, and preventive maintenance of IT hardware.
• Support Publix retail stores via on-site visits.
• Travel between store locations to perform tasks.
• Majority of work from 8:00 AM to 4:30 PM, Monday–Friday; after-hours on-call rotation.
• Rotate weekends and holidays as needed.

Connaissances

IT support

Troubleshooting

Windows OS

Hardware basics

Cable management

Formation

Associate degree in information technology

Outils

Active Directory

Ticketing systems

PC installation

Description du poste

Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Department

Publix Technology

Job Category

Information Technology/Systems

Job Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. The Publix Technology Services (PTS) Service Technician position will provide IT technical support for the Louisville/Lexington, KY area to primarily include installation, repair, and preventive maintenance of IT hardware in Publix retail stores. Our service teams largely work a shift of 8:00 AM to 4:30 PM, five days a week. This position is also responsible for rotating after-hours on-call coverage, rotating weekend coverage, and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Why Join Us?

• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Your Impact

• Perform installation, repair, and preventive maintenance of IT hardware including:
  • Desktop computers
  • Servers
  • Laser and thermal printers
  • Point of sale systems
  • Barcode scanners
  • Weighing devices
  • Networking systems
• Support Publix retail stores through on-site visits
• Travel between store locations to perform technical tasks
• Complete majority of work between 8:00 AM and 4:30 PM, Monday through Friday
• Participate in after-hours on-call rotation
• Required to work rotating weekends
• May be required to work holidays, as needed
• Augment support in other geographic areas when required

Required Qualifications

• Candidate must live in the Louisville/Lexington, KY or surrounding area, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology, or equivalent technical experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

Preferred Qualifications

• Certifications in the field of electronics or Computer Science, such as:
  • Cisco Certification
  • A+ Certification
  • Microsoft Certified Systems Engineer
  • HP Certification
  • Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: https://jobs.publix.com/benefits/

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Additional Information

• Please note that Publix will not sponsor any hire for this position for a visa or permanent residence*****Relocation/Household Good Shipment Allowance will NOT be provided.