Director, Planning Continuous improvement

HP; Vancouver (WA); On-site; USD 166,000 - 266,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP is seeking a senior leader for Global Service Parts Planning who will direct and inspire managers and senior ICs across a global scope. The role drives multi-year strategies, builds business cases and financial models, and monitors KPIs to ensure service parts planning excellence.

The role emphasizes governance, transformation, and technology enablement, including Servigistics and analytics to optimize forecasting, inventory, and customer support outcomes. 25% travel, relocation offered.

Qualifications

• Bachelor's degree in a related field; advanced degree preferred.
• 12+ years of progressive experience in supply chain planning or related.
• Experience in service parts planning and service SCM.
• Experience leading large-scale planning transformation.

Responsibilities

• Lead global service parts planning strategy and execution across the product lifecycle.
• Drive planning governance and operational excellence across a global org.
• Develop multi-year roadmap to modernize service supply chain planning capabilities.
• Champion analytics, AI, and digital tech to improve forecasting and inventory.
• Develop business cases and financial models for investments.
• Partner with executive leadership to align priorities.

Skills

Leadership

Strategic planning

Financial modeling

Supply chain planning

Stakeholder management

Education

Bachelor's degree in SCM/Operations/ Manufacturing/ Business Administration

Advanced degree preferred

Job description

This role is responsible for providing direct and strategic leadership to managers and senior individual contributors of service supply chain planning , and overseeing global continuous improvement programs in process, data and people growth. The role addresses complex supply chain issue that need to be solved to improve service parts planning outcomes, from NPI to end of service. The role involves driving multi-year supply chain strategies, developing business cases and financial models for investments, and monitoring key performance indicators for supply chain programs and projects.

This role is responsible for providing direct and strategic leadership to managers and senior individual contributors of service supply chain planning , and overseeing global continuous improvement programs in process, data and people growth. The role addresses complex supply chain issue that need to be solved to improve service parts planning outcomes, from NPI to end of service. The role involves driving multi-year supply chain strategies, developing business cases and financial models for investments, and monitoring key performance indicators for supply chain programs and projects.

Impact

Global Service Parts Planning Leadership

• Lead global service parts planning strategy and execution across the product lifecycle.
• Ensure optimal inventory availability, service performance, and customer support outcomes.
• Drive planning governance and operational excellence across a global organization.

Planning Transformation & Modernization

• Develop and execute a multi-year roadmap to modernize service supply chain planning capabilities.
• Lead process redesign, automation initiatives, digital transformation programs, and adoption of advanced planning technologies.
• Drive organizational change and embed scalable, data-driven ways of working.

Technology & Analytics Enablement

• Champion adoption and optimization of planning platforms such as Servigistics and other advanced planning solutions.
• Leverage analytics, automation, AI, and digital technologies to improve forecasting accuracy, inventory optimization, and service performance.
• Establish reporting frameworks and measurement systems that enable proactive decision-making.

Strategic Business Leadership

• Develop business cases, financial models, and investment strategies supporting supply chain transformation initiatives.
• Partner with executive leadership to align planning priorities with broader business objectives and growth strategies.
• Influence internal and external stakeholders to drive strategic decision-making and business value.

Operational Excellence

• Drive continuous improvement programs focused on process optimization, data quality, automation, and operational governance.
• Balance customer service, inventory, cost, and operational performance objectives while solving highly complex supply chain challenges.
• Lead governance and risk management activities across strategic supply chain programs and lifecycle initiatives.

Organizational Leadership

• Lead and develop a global team of senior individual contributors.
• Build organizational capabilities in planning, analytics, systems, and transformation leadership.
• Drive succession planning, talent development, and organizational effectiveness.

Education & Experience Recommended

• Bachelor's degree in Supply Chain Management, Operations Management, Manufacturing Engineering, Business Administration, or a related discipline; advanced degree preferred.
• Typically 12+ years of progressive experience in supply chain planning, service operations, or related functions.
• Strong preference for experience in service parts planning and service supply chain management.
• Demonstrated experience leading large-scale planning transformation, process modernization, and technology implementation initiatives.
• Experience working within complex, global organizations and managing geographically dispersed teams.
• Proven track record of delivering measurable business impact through planning excellence, operational improvements, and organizational leadership.

Operational Metrics

• Impact to P&L: E&O reduction per plan
• Customer experience: Level of Fill and Backlog performance
• Balance Sheet: Inventory targets (gross and net)

The pay range for this role is $166,050 to $265,700 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Supply Chain & Operations

Schedule

Full time

Shift

No shift premium (United States of America)

Travel

25%

Relocation

Yes

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"