PT Teller Service Representative-Extended Business Hours

Veridian Credit Union; Waterloo (IA); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking motivated individuals to join their award-winning team as Part-Time Teller Service Representatives. In this role, you will provide exceptional service to members, assisting them with transactions and financial goals while promoting a variety of products and services. The position offers a dynamic and inclusive work environment where your contributions can make a real difference in the lives of members. If you have a passion for customer service and enjoy working in a team-oriented setting, this opportunity is perfect for you. Join a company that values its employees and fosters professional growth.

Qualifications

• High School Diploma and relevant customer service experience required.
• Fluent computer skills in a Microsoft Windows environment.

Responsibilities

• Provide superior member service by conducting transactions accurately.
• Assist members with financial goals and promote credit union services.
• Achieve established monthly and annual sales and service goals.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Problem Solving

Sales Skills

Education

High School Diploma

Tools

Microsoft Windows

Job description

PT Teller Service Representative-Extended Business Hours

Pay Competitive

Employment type: Part-Time

Job Description

Req#: 467666 WANT TO BE A PART OF SOMETHING GREAT? VERIDIAN IS LOOKING FOR INDIVIDUALS TO JOIN OUR AWARD-WINNING TEAM. START YOUR JOURNEY AND APPLY TODAY.

Branch hours: Monday-Friday: 730am-7pm, Saturday: 9am-5pm, and Sunday 10am-2pm (weekend rotations)

Fluency in Spanish speaking welcome. Earn $1.50 more per hour worked!

Benefits: View Benefits Overview

Veridian Credit Union is seeking Part-Time Teller Service Representatives (30-35 hours) for our branches in the Cedar Valley (Waterloo, Cedar). Ideal candidates will be motivated and energetic professionals with exceptional sales & customer service skills. The primary focus is assisting members with their financial goals. Veridian is an inclusive, fun team environment where an employee has daily opportunities to make a difference in our members' lives.

JOB DESCRIPTION

SUMMARY

Under general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.

ESSENTIAL FUNCTIONS

• Create excellent service experiences that promote the Veridian brand.
• Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
• Conduct member transactions including: loan payments, deposits, withdrawals, transfers, etc.
• Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
• Actively cross-sell credit union services by providing information to current, new, and potential members.
• Actively refer members to appropriate position and/or department within all Veridian Companies to best serve the member.
• Consistently achieve established monthly and annual sales and service goals.
• Contribute to team effort by accomplishing related results as needed.
• Monitor necessary departmental files and reports, updating member information as required.
• Maintain member confidence and protect operations by keeping information confidential.
• Balance cash box per teller balancing procedures.

KEY ATTRIBUTES

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

TRAVEL

Limited travel expected.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma.
• Relevant work experience in the area of customer service and/or cash handling.
• Math and clerical aptitude.
• Fluent computer skills in a Microsoft Windows environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ABOUT VERIDIAN

Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state, or local laws.

About the company

Returning profit to our members by offering great rates and low fees on a variety of products and services. That's the value of Veridian.