PT TELLER I

Great Plains Bank; Elk City (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Great Plains Bank in Elk City is seeking a friendly and efficient Teller responsible for processing customer transactions. This role focuses on providing exceptional customer service and identifying bank products beneficial to clients.

As you progress from Level 1 to Level 3, you will be at the forefront of service delivery. Responsibilities include cash management, customer greetings, and cross-selling products. Join our team in a rewarding position that potentially leads to branch leadership!

Qualifications

• Ability to solve practical problems with limited standardization.
• Ability to cross-sell bank products and services.
• Ability to handle cash and balance currency.

Responsibilities

• Process customer transactions and manage cash.
• Provide excellent customer service and greeting.
• Cross-sell bank products to customers.

Skills

Customer service skills

Basic math skills

Knowledge of Microsoft Office

Education

High school diploma or GED

Job description

Job Details

Job DetailsJob Location: Elk City 3rd Street Branch - Elk City, OK 73644

Summary: Tellers are responsible for processing a variety of customer transactions while providing world class customer service and identifying bank products and services that would be beneficial to prospective and existing customers. Tellers are friendly, courteous and are the face of the bank. As such, tellers strive to provide a superior customer experience. The Teller role is a leveled position, beginning with Level 1 and advancing to Level 3 that focuses on product recommendations and customer service. Senior Teller is reserved for team members that have met the qualifications to advance into a branch leadership position. This position is eligible to participate in the Team Incentive Plan (TIP).

Essential Duties and Responsibilities

• Greets customers and facilitates a welcoming environment.
• Possesses a positive attitude and ability to effectively contribute to a positive team environment and work toward achieving goals.
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to memo post transactions, and issues teller machine and manually generated receipts.
• Places holds on accounts for uncollected funds.
• Orders daily supply of cash and counts incoming cash.
• Balances currency and coin in cash drawer at end of shift and compares totaled amounts with data displayed on teller machine and/or other corresponding reports.
• Generates new business and expands relationships with current customers by cross-selling bank products and services that would benefit each individual as opportunities arise.
• Receives deposits via mail and counts and balances cash in night depository. Accepts utility bills and loan payments.
• Cross trained on all areas of deposit operations to serve as a backup to these duties, when necessary, especially new account duties.
• Other duties may be assigned.

Qualifications

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.

Physical Demands

This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The environment would be consistent with a typical business office with moderate noise, services open to the public and the ability to work in a confined area typically indoors.

Training and Compliance

All employees are required to attend training as required by GPB, as well as support the overall compliance program by complying with all laws, policies and procedures.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or location protected class.