PT Supervisor - Broadway Plaza

Callaway; Walnut Creek (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Callaway is seeking a Supervisor to manage in-store sales and service, promoting a sales-driven culture to meet KPIs and profitability goals.

Responsibilities include leading floor activities, nurturing repeat clients, and ensuring apparel knowledge across seasons. The role supports visual merchandising, store events, CRM activities, and mentorship for part-time staff.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• 1-3 years’ experience in retail store management.
• 2 years’ experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel and any seasonal line to support sales.
• Participate in visual merchandising and store events to drive sales and create a positive customer experience.
• Provide mentorship to part-time and seasonal client associates.

Skills

Store management

Customer service

Team mentorship

Visual merchandising

Education

Bachelor's Degree in Business or related field

Tools

POS systems

Microsoft Office

Job description

ABOUT THE BRAND:Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.comThe Supervisor is responsible for managing and maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.ROLES AND RESPONSIBILITIESInstill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional serviceConnect with in-store clients and develop and retain a following of repeat clients to drive individual sales goalsMaintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the lineParticipate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toeParticipate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable mannerBe entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinkingProvide mentorship to part-time and seasonal client associatesTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Proficient in Microsoft ApplicationsProficient in point-of-sale (POS) systemsExperience with back office operations management, visual merchandising and recruitment / trainingStrong written and verbal communication skillsAbility to manage and mentor a teamAbility to work effectively and collaboratively with cross-functional teams and stakeholdersAbility to make decisions independently, or escalate when applicableAbility to work non-traditional hours; weekends, evenings and holidaysEDUCATION AND EXPERIENCEBachelor’s Degree in Business or related field preferred1-3 years’ experience in retail store management2 years’ experience in a client services related capacityPHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)Work is performed in a designated professional office workstation and environment.Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.DE&I and EEOC:Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.ARE YOU READY TO MAKE THE TURN? APPLY TODAY!