PT Seasonal - Tour Guide (Busch Gardens Williamsburg)

SeaWorld Entertainment; Williamsburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic Tour Guides to create memorable experiences at a thrilling amusement park. In this seasonal role, you'll lead exciting tours and engage with guests, ensuring they have a fantastic time. If you have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment, this is the perfect opportunity for you. Join a team that values professionalism and fun, while enjoying perks like free park admission and discounts. Your adventure awaits in a vibrant and dynamic setting!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Qualifications

• Strong communication and leadership skills are essential for this role.
• Experience as a tour guide is preferred but not mandatory.

Responsibilities

• Lead VIP and Behind-the-Scenes Tours at Busch Gardens.
• Provide exceptional service and ensure guest satisfaction.

Skills

Communication Skills

Leadership

Professionalism

Approachability

Discretion and Decision-Making

Technology Proficiency

Education

Previous Tour Guide Experience

Tools

Digital Cameras

Computers

Job description

SEASONAL POSITION

Busch Gardens is a place of thrills, fun, and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable, and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Tour Guides will be required to learn facts about the park, rides, shows, and restaurants in order to lead Behind-the-Scenes tours.
• Lead VIP and Behind-the-Scenes Tours at Busch Gardens and Water Country USA.
• Staff the Guest Service Center and Tours & Education Center at Busch Gardens to up-sell guests on unique experiences offered at the park and to sell tours, dines, and quick queue products.
• Provide exceptional service and go above-and-beyond to ensure guests are fully satisfied with their tour and overall Busch Gardens experience.
• Follow up with tour guests, complete surveys, and make PhotoKeys for guests.

What it takes to succeed:

• Availability: Must be flexible and willing to work early mornings, days, nights, weekends, and holidays as well as be willing to be scheduled on short notice. Tour Guides will be asked to assist with other jobs in Park Operations, including Rides, Theatres, and Guest Arrival.
• Leadership: Must be able to operate independently from supervision.
• Communication: Must have strong communication skills and be comfortable speaking in front of large groups. Tour Guides must be outgoing and enthusiastic at all times.
• Professionalism: Must always represent our brand and park with pride and professionalism by exhibiting a friendly and professional demeanor and by having a ‘family-friendly’ image.
• Knowledge: The tour guide may be aware of park policies and information that they cannot share while leading tours. The tour guide will be required to show discretion and sound decision-making when leading tours and answering guests’ questions.
• Approachability: Tour Guides will give tours to families and lead tours of large groups. The Tour Guide may spend long hours with families and children and should be professional, approachable, and KIDsiderate at all times. Making a meaningful connection is what we do.
• Technology: Must be comfortable with digital cameras and computers.
• Physical Requirements: Must be comfortable working long hours outside, walking long distances, and standing for extended periods of time. Must be comfortable with heights (i.e. standing at the top of Griffon).

Professional Experience: Previous Tour Guide experience is preferred.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.