PT Scheduling Operations Associate - Work From Home

California Jobs; Torrance (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services company is seeking a PT Scheduling Operations Associate to manage client interactions and schedules remotely. In this role, you will utilize various software tools, prioritize client care, and collaborate in a virtual setting. The position offers flexible hours, competitive pay, and the potential for career advancement within a supportive environment.

Qualifications

• Available and punctual for scheduled shifts.
• Experience in customer service or related field.
• Strong problem-solving skills and technology usage.

Responsibilities

• Manage client-related matters, ensuring optimal coverage.
• Implement scheduling changes and track cases.
• Utilize ZenDesk for client interactions.

Skills

Problem-solving

Customer service

Technology proficiency

Communication

Education

High School Diploma or GED

Tools

ZenDesk

Google Workspace

Job description

PT Scheduling Operations Associate - Work From Home

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $21 per hour
- Opportunity for career advancement and growth within the organization
- Fully remote position, offering flexibility to work from anywhere in the U.S.
- Collaborative work environment focused on client satisfaction
- Chance to make a positive impact on patient care and service delivery

What to Expect (Job Responsibilities):
- Interact directly with clients, caregivers, and patients to manage client-related matters such as staffing scenarios and attendance issues
- Implement schedule changes to ensure optimal patient and caregiver coverage
- Utilize technology to assign clients to the appropriate clinicians
- Track ongoing cases and communication using a ZenDesk ticketing system
- Leverage multiple software systems, including Google Workspace and proprietary systems, to provide excellent service

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Experience in customer service or a related field
- Strong problem-solving skills to address client-related issues
- Proficiency in using technology and multiple software systems

How to Stand Out (Preferred Qualifications):
- Experience using ZenDesk or similar ticketing systems
- Familiarity with healthcare scheduling or staffing processes
- Previous experience in a remote work environment
- Strong communication skills, both written and verbal
- Ability to collaborate effectively in a virtual team setting

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

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