PT Sales Supervisor - Oak Street

Marc Jacobs; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading fashion brand seeks a Sales Supervisor for its Chicago store. The role focuses on driving sales and providing exceptional customer experiences while leading a team. Ideal candidates have retail experience, strong communication skills, and a passion for the brand. Join a dynamic environment where you can grow and lead in a customer-first culture.

Benefits

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Discounts

Qualifications

• 3+ years’ experience in retail or sales with a focus on customer service.
• Prior leadership experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Achieve or exceed individual & store sales and KPIs.
• Lead the sales floor to deliver excellent customer experience.
• Open and close the store according to procedures.

Skills

Customer Service

Communication

Leadership

Sales

Organization

Tools

Microsoft Office

POS Operation

Job description

Overview

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Oak Street store in Chicago, IL.

The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

Responsibilities Include But Are Not Limited To

• Consistently achieve or exceed individual & store sales and other KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships
• Ensure the store is always guest-ready, welcoming, and a comfortable environment for clients
• Build sales to achieve KPIs by establishing yourself as an expert in styling, seasonal trends, and product knowledge
• Illustrate the stages within the client journey and the core behaviors needed to provide a unique and elevated experience, driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe, including product, Brand DNA, and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by seeking and receiving feedback
• Open and close the store according to Marc Jacobs procedures
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Qualifications

• 3+ years’ experience in retail, sales, or industry-adjacent roles with a focus on customer service
• Prior leadership experience is strongly preferred
• Experience in generating sales and developing client relationships
• Strong verbal and written communication skills
• Passion and empathy for clients, with a focus on exceeding expectations
• Entrepreneurial spirit, embracing change and new opportunities
• Creative and innovative mindset, promoting curiosity and diversity
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and products
• Computer skills including POS operation and Microsoft Office
• Flexibility to work retail hours including evenings, weekends, and holidays

Salary & Benefits

The pay rate depends on skills and experience. We offer a comprehensive benefits package including paid holidays, vacation, sick and personal days, medical, dental, vision insurance, and 401(k) matching. Employees receive discounts on travel, entertainment, and more through PerkSpot, as well as discounts on Marc Jacobs products and other LVMH brands.

About Marc Jacobs

For nearly 40 years, Marc Jacobs has been a leader in fashion with a philosophy of pioneering designs and an irreverent spirit. The brand is founded on core pillars: unexpected, utilitarian, urban, unisex, and unique, embodying authenticity, standing out, and inclusivity.

EEO Statement

Marc Jacobs International values diversity and is committed to creating an inclusive culture. We encourage applicants from all backgrounds to apply, even if they do not meet every qualification listed. We provide equal employment opportunities regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or other protected characteristics.